Skip to main content
johnrellis
johnrellis
Legend
April 22, 2023
Released

P: (Win Arm only) Install fails in CCD App when installing 12.3

LR 12.3 won't install on Windows 11 ARM, even though LR 12.2.1, 12.1, and 12.0 install without issue.  Creative Cloud produces the error:

The detailed steps at Learn more don't fix the problem.

 

I've tried:

 

- Running the Creative Cloud Cleaner tool to remove all Creative Cloud apps and files.

 

- Installing in a different, newly created account.

 

- Installing in a virgin Windows 11 ARM installation.

 

- Installing while connected via three different ISPs, separated by 200 miles, increasing the likelihood this isn't a CDN problem.

 

Without a running Windows LR 12.3, I'm unable to debug my plugins or help Windows users.

 

    This topic is closed to new replies. Start a new post to keep the conversation going.

    6 replies

    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    May 2, 2023

    Confirmed as fixed - server side

    Translate
    Rikk Flohr: Adobe Photography Org
    johnrellis
    johnrellisAuthor
    Legend
    May 2, 2023

    I was able to install LR 12.3 / Windows ARM just now, thanks.

    Translate
      Rikk Flohr-Retired
      Adobe Employee
      Rikk Flohr-Retired
      April 22, 2023

      Thanks for confirming.

      Translate
      Rikk Flohr: Adobe Photography Org
      johnrellis
      johnrellisAuthor
      Legend
      April 22, 2023

      [This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

       

      I had already installed the Visual C++ 2015-2022 Redistributables for x86 and x64, which I had previously discovered were required. Just now I installed the Visual C++ 2012 and 2013 Redistributables for x86 and x64, and still got the same error :-<

       

       

       

      Translate
      Rikk Flohr-Retired
      Adobe Employee
      Rikk Flohr-Retired
      April 22, 2023

      @johnrellis  

      It is possible this is happening due to a requirement for \MSVC 2012 being installed on the Win Arm machine. 

      Translate
      Rikk Flohr: Adobe Photography Org
        Rikk Flohr-Retired
        Adobe Employee
        Rikk Flohr-Retired
        April 22, 2023

        I am seeing the failure here too, John. I've logged a high-priority bug with the team. It is good to know that older versions still work while we sort this out. 

        Thanks for your report!

        Translate
        Rikk Flohr: Adobe Photography Org
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices