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Grohacke
Participating Frequently
October 10, 2023
Released

P: (Windows) Application hangs when trying to open masking tool

Since said update, LR goes into "not responding" mode with CPU usage "very high" and does not come back. Killing the LR task and restarting does not help. 

 

System: Ryzen 9 5900X, 64 GB, GeForce RTX 3060 with latest Studio Driver

 

Any ideas?

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    109 replies

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    Mario31234965s5ns
    Participant
    October 12, 2023

    Thanks alot fot that tip.

     

    It solved my problem too. You're the hero of the day!

     

    Great "feature" within LRC

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      hj.kaiser.weinig
      hj.kaiser.weinig
      Participant
      October 12, 2023

      Hi @SunilBhaskaran increasing the width of the right-side panel solved the problem on my Windows PC.

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        Frank27037403n1u5
        Participant
        October 12, 2023

        cr_sdk_initialize: Adobe Photoshop Lightroom Classic 13.0 (Windows), version 16.0x1677, 64-bit, Release
        name : NVIDIA GeForce RTX 2060 SUPER
        VendorId : 4318
        DeviceId : 7942
        SubSysId : 2268008515
        Revision : 161
        DedicatedVideoMemory : 8408530944
        DedicatedSystemMemory : 0
        SharedSystemMemory : 17117374464
        MemoryBudget : 7603224576
        AdapterLuid.LowPart : 66921
        AdapterLuid.HighPart : 0
        Flags : 0
        DoublePrecisionFloatShaderOps : yes
        ConservativeRasterizationTier : 3
        CrossNodeSharingTier : 0
        ResourceBindingTier : 3
        ResourceHeapTier : 2
        TiledResourcesTier : 3
        NodeIndex : 0
        TileBasedRenderer : no
        UMA : no
        CacheCoherentUMA : no
        feature level : 0x00009100
        feature level : 0x00009200
        feature level : 0x00009300
        feature level : 0x0000a000
        feature level : 0x0000a100
        feature level : 0x0000b000
        feature level : 0x0000b100
        feature level : 0x0000c000
        feature level : 0x0000c100
        MaxSupportedFeatureLevel : 0x0000c100
        HighestShaderModel : 0x60
        WaveOps : yes
        WaveLaneCountMin : 32
        WaveLaneCountMax : 32
        TotalLaneCount : 2176
        ExpandedComputeResourceStates : yes
        Int64ShaderOps : yes
        RootSignature.HighestVersion : 0x2

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          IngbertG
          Participant
          October 12, 2023

          Update:

          After realizing it only happened with ONE Image (b/w) - which was the "active" image on LR startup for this catalog. I removed the image from catalog, re-imported it and ... error gone! ... ??? 

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            EvaPL
            Known Participant
            October 12, 2023

            Can this issue ("bug") beeing solved?

             

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              EvaPL
              Known Participant
              October 12, 2023

              Hello, i have the same issue - cannot prepare maks - LR stopps working - my solution  -to enlarge the right panel ... than it work ...

              That is a issue with the scaling ???

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                Community Manager
                SunilBhaskaranCommunity Manager
                Community Manager
                October 12, 2023

                Could you please increase the width of the right-side panel by dragging and dropping?
                Please let us know if you still face the issue.

                Thanks,
                Sunil 

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                  Lotus328606169pnf
                  Participant
                  October 12, 2023

                  this solved the problem! My Lightroom 13 only crashes if the right-side panel has minimum width

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                    Adobe Employee
                    Chinoy Gupta
                    Adobe Employee
                    October 12, 2023

                    Is it happening for all the images, for example on images with existing masks and ones without any existing masks?

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                    Lotus328606169pnf
                    Participant
                    October 12, 2023

                    for me the described problem exists with all of my pictures with and without previous masks

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                      Adobe Employee
                      Chinoy Gupta
                      Adobe Employee
                      October 12, 2023

                      Thanks for the information. Have you tried by turning GPU off?

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                      Tom Sphere Photography
                      Participant
                      October 11, 2023

                      Same issue after the update to v13.

                      As soon as LR should display the mask window, app freezes.

                      Already removed settings file - no success. Removal and new installation from CC - no success.


                      AMD Ryzen 7 5800X 8-Core

                      64 GB RAM

                      Geforce RTX 3060

                      Win 11 Pro

                      All updates (OS, drivers, etc.) installed

                      Translate
                        responsible_problem16B8
                        Participant
                        October 11, 2023

                        No crash dialogues, just freeze.

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