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Grohacke
Participating Frequently
October 10, 2023

P: (Windows) Application hangs when trying to open masking tool

  • October 10, 2023
  • 52 replies
  • 14223 views

Since said update, LR goes into "not responding" mode with CPU usage "very high" and does not come back. Killing the LR task and restarting does not help. 

 

System: Ryzen 9 5900X, 64 GB, GeForce RTX 3060 with latest Studio Driver

 

Any ideas?

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    hj.kaiser.weinig
    hj.kaiser.weinig
    Participant
    October 11, 2023

    I'm having the same problem. LR Classic crashes as soon as I open the masking tool.

    LR works fine.

    Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz 2.30 GHz

    RAM 32,0 GB (31,6 GB verwendbar)

    NVIDIA Quadro T2000
    Windows 10 Enterprise

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      October 11, 2023

      We’ve reviewed the email address you use with this forum and find no crash reports in our system.

       

      Did you see a crash dialog?

      Do you use a different email address when filling out the crash report?

      Was the crash dialog Adobe’s? Microsoft’s? 

       

       

      Rikk Flohr: Adobe Photography Org
        G
        GrohackeAuthor
        Participating Frequently
        October 11, 2023

        Thnks for the VERY quick response!

        I don't think I was prompted to send one. Will try again.

        Let me add:
        - The crash occurs when calling masks for images that already have masks directly when clicking the masking tool

        - For images that do not have any, I can call the masking tool but trying to create any mask crashes LR again - not only AI, also the regular brush tool.

        And there appears to be a report sent to MS. Don't know how to send one to you. => ?

        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        Community Manager
        October 11, 2023

        If no Adobe Dialog appears, this is likely an OS-level crash. I would be suspicious of your video driver. Verify with your GPU's manufacturer that you are using their latest studio (not-gaming) driver. 

        Rikk Flohr: Adobe Photography Org
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