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rickm1970
Known Participant
October 14, 2023

P: (Windows) Crash ( 8880582 )

  • October 14, 2023
  • 34 replies
  • 5094 views

I upgraded to 13.0.1 and now it crashes intermittently in development mode. It could be around the time of moving from one photo to another but I am not sure. In editing about 300 photos it has crashed around 20 times. There is a pause, then a blank screen and then it crashes. One time it prompted me to send a crash report and I did. It also did this when I updated my graphics driver. This is what I have tried. I can not remember LRC crashing on this system ever before upgrading to 13.0.1

  • Updating other apps in CC like the camera raw
  • Running all Windows updates for Win10
  • Updating the Nvidia driver to the latest and also making sure I am on the studio driver
  • Tried disabling the GPU acceleration. 
  • Updated loop deck drivers 
  • Rebooted at least 5 times
  • Deleted the GPU file in app data 

My system  

  • Windows 10 Pro 64bit - latest updates
  • AMD Ryzen 7 5800X 8-core Processor
  • 32GB of RAM
  • MS1-B550 A Pro Mother board
  • MSI RTX 3060 Sudio driver 537.58
  • M2 SSD for OS and a seperate one for working files
  • Loopdeck +

 

This topic has been closed for replies.

34 replies

Rikk Flohr_Photography
Community Manager
Community Manager
November 30, 2023

@NYNC 

See: https://helpx.adobe.com/lightroom-classic/kb/fixed-issues.html 

This bug is not on the list of fixed bugs for 13.0.2

 

Rikk Flohr: Adobe Photography Org
NYNC
Known Participant
November 30, 2023

I see LR Classic 13.0.2 was released today. May I ask Rikk Flohr or others at Adobe to comment on whether this update restores ability to use GPU acceleration in Develop Mode with Windows 11 and GeForce RTX 3070 Ti running NVIDIA's latest Studio Driver (546.01 of 11/1/2023)? Thanks.

Rikk Flohr_Photography
Community Manager
Community Manager
November 29, 2023

@liftec 

Your crash is not related to this crash. I will move you to the correct thread. 

Rikk Flohr: Adobe Photography Org
rickm1970
rickm1970Author
Known Participant
November 22, 2023

Any updates? I am starting hockey season, where I will be editing thousands of images and really need a fix.

rickm1970
rickm1970Author
Known Participant
November 22, 2023

I have to take back the comment I made about the new driver helping. Tonight it was just as bad as before if not worse. 

rickm1970
rickm1970Author
Known Participant
November 21, 2023

Although the last Nvidia driver made LRC more stable, it is still crashing on me when I am moving from one image to another or doing minor edits from time to time. So, the Nvidea update did not 100% fix it. 

NYNC
Known Participant
November 13, 2023

Having similar issue with LR 13.01, Develop mode failure without full crash. With GeForce RTX 3071 Ti running on Windows 10 upgraded to Windows 11, Develop mode does not work properly if GPU acceleration is turned on. When using 2 monitors, if I click on the second (Loupe View) monitor, instead of showing a zoomed in view, all that appears is a window mostly filled with grey background with a small black rectangle in the lower left corner. If I turn off GPU acceleration, clicking zooms into the image as one would expect, and LR 13.01 performs OK. This pattern is completely reproducible. The problem arose when I was using an earlier graphics driver (can't recall which one; I had no reason to upgrade driver with LR 12 since it was working fine). Updating to NVIDIA studio version 537.58, which was the most current driver at that time the problem developed with LR 13.01, did not fix it. Once I rolled back to LR 12, develop mode worked fine with GPU acceleration, as it had been doing before. So, there is clearly a problem with LR 13.01 and GPU acceleration with the penultimate NVIDIA driver. Today, I updated to the newly released 546.01 driver but am reluctant to upgrade back to LR 13.01 without some assurance from Adobe that this will fix the issue. If I do any work in the LR 13 catalog, it will be unusable if LR is still buggy and a rollback to LR 12 becomes necessary.

hectorgomezcreative
Known Participant
November 6, 2023

I have the latest Lightroom Classic version 13.0.1 and it crashes extremely often, making it impossible to work. I read all the related topics in this community, I reinstalled it, updated NVIDIA drivers, etc. and nothing seems to work.  At the same time I got a prompt to "upgrade my catalogue", so not sure if is may be an issue with my only updated catalogue or is 13.0.1 itself. I work on a PC with an NVIDIA 3070 GPU, and the rest of the computer is pretty strong as well. Can you please check my accounts' session and tell me how to fix this? thanks.

Hector

Rikk Flohr_Photography
Community Manager
Community Manager
November 6, 2023

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

 

Rikk Flohr: Adobe Photography Org
hectorgomezcreative
Known Participant
November 6, 2023

Thanks for your response! it is very frustrating that you don't see any crashes... the problem continues and the dialog box I receive is the following... I think this is a Windows' message. Right before this one appears I also get another dialog box saying "There is a problem.." but lasts one second and it is impossible to capture as then I get the second one on top of it. I do not have the option for more info or try to get a crash report or something =(

 
Yes, I use this email address when using my Adobe account. The rest of the software runs fine, I have enough free space, updated NVIDIA drivers, uninstalled and installed Lightroom, so any help will be appreciated!
 
Thanks.

rickm1970
rickm1970Author
Known Participant
November 5, 2023

I am not 100% sure but the new studio driver from Nvidia (546.01 released 11/1/2023) may have fixed this issue or at least made it better. I still see a long pause after some edits that were not in previous versions, but it did not crash when doing my usual editing process this morning with about 48 images. LRC denoise also did not crash when doing a bulk denoise. So, I encourage anyone seeing this issue to upgrade to the latest Nvidia studio driver to see if that helps. Maybe reply that it helped if it did so other know. For now, my fingers are crossed that this diver updated and fixed the crash. The long pauses are still annoying, but at least it did not crash on me, which is good as Hockey season is starting soon, and I really need this to be stable. 

rickm1970
rickm1970Author
Known Participant
November 3, 2023

Hi Rikk, 

 

Any update on this issue?

 

Thanks, 

 

Rick