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rickm1970
Known Participant
October 14, 2023

P: (Windows) Crash ( 8880582 )

  • October 14, 2023
  • 34 replies
  • 5094 views

I upgraded to 13.0.1 and now it crashes intermittently in development mode. It could be around the time of moving from one photo to another but I am not sure. In editing about 300 photos it has crashed around 20 times. There is a pause, then a blank screen and then it crashes. One time it prompted me to send a crash report and I did. It also did this when I updated my graphics driver. This is what I have tried. I can not remember LRC crashing on this system ever before upgrading to 13.0.1

  • Updating other apps in CC like the camera raw
  • Running all Windows updates for Win10
  • Updating the Nvidia driver to the latest and also making sure I am on the studio driver
  • Tried disabling the GPU acceleration. 
  • Updated loop deck drivers 
  • Rebooted at least 5 times
  • Deleted the GPU file in app data 

My system  

  • Windows 10 Pro 64bit - latest updates
  • AMD Ryzen 7 5800X 8-core Processor
  • 32GB of RAM
  • MS1-B550 A Pro Mother board
  • MSI RTX 3060 Sudio driver 537.58
  • M2 SSD for OS and a seperate one for working files
  • Loopdeck +

 

This topic has been closed for replies.

34 replies

Participating Frequently
October 30, 2023

I have been having the same issues. Back in May, I started having a very slow Develop module. I moved all of my photos to external hard drives and ran all kinds of tools to clean files and correct registry issues. I upgraded from Windows 10 to Windows 11 and updated the NVIDIA GeForce graphics driver directly from the NVIDIA website. I adjusted the GPU and all the other tips to speed up the app. Weird things happen that make no sense. I can move the exposure slider back and forth and see the adjustments occurring in the filmstrip window instead of the Develop window. It's totally dysfunctional. I tried uninstalling it and getting rid of all of the catalogs, then doing a new install. Nothing helps. Could I get the link to that bug as well?

Participating Frequently
October 29, 2023

Oh, I'm sorry, I meant to answer @GoldingD. Maybe I got confused by the photographs 🙂

Rikk Flohr_Photography
Community Manager
Community Manager
October 29, 2023

@Christian5C81  I did not say that. Please be accurate in your replies. 

Rikk Flohr: Adobe Photography Org
Participant
October 29, 2023

i am experiencing the same issue.  Have done all the recommended fixes as others have done.  This is very frustrating as I have wedding photos to get out and several other shoots.  I am at my wits end.  

Participating Frequently
October 29, 2023

Hi Rikk,

 

saying that more than 100 GB is not much seems a bit absurd. Sorry, no offend. But I was working without any failures with less than 10 GB on that hard drive. The link in your post refers to performance recommendations. Performance is one thing, spontaneos crashes another. And giving recommendations based on percentages of total disk space is quite improper in my opinion - it would make much more sense to me if it was related to the total size of the catalog itself and I can say that the free disk space is currently bigger than the size of my catalog.
But to go back to the topic, in that case, Lightroom doesn't have a performance problem - it has a quality problem.

GoldingD
Legend
October 28, 2023
quote

Hi, I'm experiencing exantly the same behavior. Sometimes it get's stuck on an image and advances after a few second (>10) but in most cases Lightroom keeps crashing silently.
Lightroom worked properly before the update.

 

Lightroom is running on

- AMD Ryzen 5950X

- 32 GB RAM

- Windows 11

- enough SSD disk space (> 100 GB)


 


By @rickm1970

 

SSD disk space >100GB. That is not much. Assuming that hard drive is where your catalog is located, then how much free space in percent (%) do you have? LrC catalogs need to have at least 20% free space. And yes that is percent.

 

https://helpx.adobe.com/lightroom-classic/kb/optimize-performance-lightroom.html

 

Sorry if double posted (reply) I was having an issue in this reply in the community.

Participating Frequently
October 28, 2023

Hi, I'm experiencing exantly the same behavior. Sometimes it get's stuck on an image and advances after a few second (>10) but in most cases Lightroom keeps crashing silently.
Lightroom worked properly before the update.

 

Lightroom is running on

- AMD Ryzen 5950X

- 32 GB RAM

- Windows 11

- enough SSD disk space (> 100 GB)

rickm1970
rickm1970Author
Known Participant
October 21, 2023

For now, I decided to work through the issue so that I would not lose my work rolling back. I also found that doing a bulk deniose on 13.0.1 will also crash LRC. That is frustrating because if you decide to do this overnight you end up with random photos that were not deniosed since it appears LRC does not denoise in capture order. 

rickm1970
rickm1970Author
Known Participant
October 17, 2023

Ok, that is unfortunate since I have almost 400 new and edited files in the new catalog that I assume I will lose all my work on.  LRC has been my go-to program for over 10 years. This is the first time it let me down. I do appreciate your help, though. 

Participant
October 17, 2023

I'm experiencing the same issue, I'm on a Mac. It's making LRC almost unusable. I've submitted several crash reports under this email in case that helps.