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rickm1970
rickm1970
Known Participant
October 14, 2023

P: (Windows) Crash ( 8880582 )

  • October 14, 2023
  • 34 replies
  • 5094 views

I upgraded to 13.0.1 and now it crashes intermittently in development mode. It could be around the time of moving from one photo to another but I am not sure. In editing about 300 photos it has crashed around 20 times. There is a pause, then a blank screen and then it crashes. One time it prompted me to send a crash report and I did. It also did this when I updated my graphics driver. This is what I have tried. I can not remember LRC crashing on this system ever before upgrading to 13.0.1

  • Updating other apps in CC like the camera raw
  • Running all Windows updates for Win10
  • Updating the Nvidia driver to the latest and also making sure I am on the studio driver
  • Tried disabling the GPU acceleration. 
  • Updated loop deck drivers 
  • Rebooted at least 5 times
  • Deleted the GPU file in app data 

My system  

  • Windows 10 Pro 64bit - latest updates
  • AMD Ryzen 7 5800X 8-core Processor
  • 32GB of RAM
  • MS1-B550 A Pro Mother board
  • MSI RTX 3060 Sudio driver 537.58
  • M2 SSD for OS and a seperate one for working files
  • Loopdeck +

 

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    34 replies

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    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    October 17, 2023

    @rickm1970 

    Unfortunately, I do not.  There is no ETA for future bug fixes. If you are unable to work, I would recommend downgrading temporarily. 

    Rikk Flohr: Adobe Photography Org
      rickm1970
      rickm1970Author
      Known Participant
      October 17, 2023

      Thanks, Rikk. Do you have any idea when the issue will be addressed? I just want to know if I should downgrade or wait for a fix.

       

        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        Community Manager
        October 17, 2023

        I've finally located one of your crash reports and it matches to an existing bug in our system. I am connecting this post to that bug. Thank you for your report. 

        Rikk Flohr: Adobe Photography Org
          Rikk Flohr_Photography
          Community Manager
          Rikk Flohr_PhotographyCommunity Manager
          Community Manager
          October 14, 2023

          We’ve reviewed the email address you use with this forum and find no crash reports in our system.

           

          Did you see a crash dialog?

          Do you use a different email address when filling out the crash report?

          Was the crash dialog Adobe’s? Microsoft’s? 

           

          Rikk Flohr: Adobe Photography Org
          rickm1970
          rickm1970Author
          Known Participant
          October 14, 2023

          There was a crash report dialog that came up but I did not write anything down or screengrab it. It should have come into your system when I hit send as I am connected to the internet. I assume it uses the same email as my CC account which is also associated with this chat. It was an Adobe crash dialog. I have been trying to get that report to come back up but it just crashes now. 

          Rikk Flohr_Photography
          Community Manager
          Rikk Flohr_PhotographyCommunity Manager
          Community Manager
          October 14, 2023

          Give me an estimate for how many crashes (with dialog) you've seen? Overall?

          Rikk Flohr: Adobe Photography Org
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