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Participant
October 16, 2026
Open for Voting

I keep getting "sorry we've encountered a problem" when wanting to remove a person

 

    1 reply

    Srishti Bali
    Community Manager
    Community Manager
    October 16, 2026

    Hi ​@jocelyneh73037668 

     

    I'm sorry to hear about your experience. Such issues are often temporary and generally resolve after some time. Could you please confirm whether this issue occurs with a specific image or with all files?

    Also, please let us know which version of Lightroom and operating system you're using.

    If the issue occurs with all files, please navigate to Help > System Info in Lightroom, copy the entire report, and paste it here so we can investigate further.

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    Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe