Bug Reports

Hello,I am experiencing a persistent and reproducible problem when trying to export or convert photos from my Lightroom cloud library, and I would appreciate your help investigating it.Summary of the issueWhen I select a large batch of photos (several hundred to several thousand) and run "Export Originals," the process regularly stalls partway through — sometimes after only a few dozen images, sometimes after several hundred. The progress indicator simply stops advancing, with no error message and no further disk or network activity after a short time.The problem is specific to JPEG-sourced images. RAW files export without any issues, both with and without GPU acceleration enabled. It is not limited to a handful of individual files — it recurs across entire series of JPEGs (in my case, digitized scans from negatives and slides, all processed the same way), which rules out isolated file corruption as the cause.I have also tried "Render to DNG" as a workaround, since DNG output does not

I am using the Adobe integration within ChatGPT with my Adobe Lightroom cloud catalogue.ChatGPT can successfully search my Lightroom catalogue and Adobe returns the expected assets, including filenames, asset IDs, file types, dates, orientation information and Adobe rendition URLs.The Adobe search-result interface can also display thumbnails of the Lightroom images to me.However, when ChatGPT attempts to obtain a model-readable preview of any Lightroom asset through the Adobe integration, the preview-resolution step fails.Adobe returns: previewUrl: null renditionUrl: null downloadUrl: null As a result, ChatGPT can search and identify photographs in my Lightroom catalogue but cannot actually inspect or analyse the image pixels.File formats testedThis has been reproduced with both: Fujifilm .RAF RAW files Standard .JPG / image/jpeg files Therefore, this does not appear to be related specifically to Fujifilm RAW support.For example, Lightroom successfully returned JPEG assets includ

Since last couple of months whenever I try to edit the photos on my phone (Lightroom) It's very squareish and pixelated.All the photos are fine but when I try to edit it goes In o this(screenshot attached)I'm not sure what's the issue. Looking forward to the help. 

At some point over the past few months, Lightroom updated the Filename options on export and completely broke how sequential filenaming worked. I’ve noticed each of the following behavior changes.In 2025 and Prior:When exporting a sufficient number of photos at once, Lr would automatically add leading zeros. (EXAMPLE: If exporting at least 10 photos, the first photos would sequence as 01, 02, 03, etc., if exporting at least 100, the first photos would sequence as 001, 002, 003, etc.) When executing multiple exports at different times, Lr would recall the previously used filename AND remember what the last used sequence number was (EXAMPLE: After exporting 15 photos with the Custom Name - Sequence defined as “PhotoName” with a starting number of “1,” if another export was later begun, the options would be preloaded with “PhotoName” still in the Custom Name field and the starting number would update to “16.”Now, when using Lightroom, both of these behaviors are completely broken.No matte

It is not yet clear whether the data entry issue in the "Masks" section has been fixed, as a new problem has already appeared. It causes even more inconvenience, because it cannot be solved by switching from photo to photo and back.It is impossible to manually enter values in the "Exposure" field. Both on the main panel in general settings and in the "Masks" section. Using the mouse cursor or the up/down arrows on the keyboard, everything works correctly. But doing it manually is impossible. For example, when you need to enter exact values, such as +0.05 and the like. And this wouldn't be a big problem and could be done with the slider using the mouse, BUT there is an important catch. In the "Masks" section, when moving the slider with the mouse, it jumps only and immediately by 4 points, not by 1, as required for fine-tuning. For example, its values can only be 4, 8, 12 (and not 1, 2, 3), and so on. When I want to enter +0.06, an error message appears and the value increases straight

Hi,     Idon't know if you can help me here but I got a strange behavior. I wanted to try out your Android App (Version 9.0.1) created an account and now everytime I load up a picture it shows totally blue. I can edit it and export it then everything is fine. Same if I try to take a screenshot. In the screenshot all fine. I don't know what's happening. Is it possible that's a feature of the free version?  Can you help? 😊   Thanks. Mike

Device: Samsung Galaxy A25 5GApp: Adobe Lightroom Mobile (latest version downloaded from the Google Play Store)Subscription: Adobe Lightroom PremiumIssue: Lens Blur opens and works normally. I can adjust the blur amount, bokeh shape, and all other settings. The preview is displayed correctly.However, when I adjust the Focus Range (depth range) and tap Apply, Lightroom always displays the following error:"A refinement error occurred. Please try again."The effect is visible in the preview, but it cannot be applied because the refinement process fails.I have already reinstalled the application, and the issue persists.

Lightroom 11.5.20 on my iPad and Lightroom Iphone ( same version) crashes every time I try to open Presets. I have already reinstalled the app and updated iPad and Iphone, but the problem remains.I have a crash .ips report from today showing an EXC_BREAKPOINT/SIGTRAP on both devices  and assertion failure inside Lightroom. Can someone help me please?

Lightroom Version 7.0 Operating System - macOS 14 Sonoma I was excited to learn that LR had the ability to work on local drives. I have used Bridge for the last several years after getting frustrated with Classic's performance. I like what I see in the new LR and am giving it a try. I have run into a problem that I am not able to delete any photos in LR that reside in folders on my Synology NAS drive. After asking if I want to move the photo to the trash I get a response saying "This file cannot be moved to the trash. Please try deleting directly from the disk." I have the gone into my Synology settings and I cannot find anything there that would cause this response. I have no issues deleting photos when in Bridge.  I have administer rights on the NAS drive as well as read/write privileges.  Photos residing on the internal SSD or attached drives delete just fine.  I also can copy files into NAS folders, Move photos from one folder to another on the NAS.  I hav

I am using Lightroom (Cloud) on a Windows 11 PC with plenty of ram etc. I have noticed that since the last update (9.4.1) that when I am in the Masking tools that if I create a mask (any style of mask) and make any changes to any of the sliders if I then create another mask of any style it automatically applies all the slider changes to the next mask I create. I have tried to use “Reset Sliders Automatically” setting that doesn’t make any difference. I have also noticed that once this happens that it will not allow me to right click (PC Version) on the new mask just created to delete it. I have to go up to the EDIT on the main menu and then click “Undo New Mask”. This is very frustrating and time consuming to have to manually reset all sliders. I have been using this Lightroom (Cloud)  a few years now and have never had any of these types of issues with the masking tool. Am I doing something wrong or am I correct in thinking the controls of the masking tools have changed?

DescriptionUnder Preferences > Cache > Storage location for originals, there are supposed to be the buttons “Reset” and “Browse...” to change the specified path. However, if the current path is too long, these buttons go out of the window. See the screenshots below. This can be worked around by scrolling horizontally to see the buttons, but I highly doubt this is intentional. I’m not even sure it’s possible unless you have something like a Magic Mouse or MX Master. In any case, I thought I had trapped myself permanently with this bug while reproducing it to write this report until I accidentally scrolled sideways. Expected ResultThe buttons to change the storage location are always visible. Actual ResultThe buttons go outside the window where they cannot be seen nor pressed without horizontal scrolling. Steps to ReproduceGo to Preferences > Cache Change the “storage location for originals” to somewhere with a long path (i.e. many characters). ScreenshotsDefault path chosen. “B

I just did an update with my Lightroom Lr (cloud) and now I am having trouble with my exports. I want to set a custom name and have the number sequence after one and other by using "export with previous settings" but its not working I don't know where they are going. I have to do a reset with every image I export. Please help

Hello, I would like to report an issue with “Save copy to device” in Lightroom Mobile for Android.Device / PlatformMy smartphone is an Android phone.I am using Lightroom Mobile v11.3.1 on my Android smartphone.IssueWhen I open a photo in Lightroom Mobile and chooseShare → Save copy to device,I get the error message:“Couldn’t complete export”and the photo is not saved to my Android device.What I have already checkedMy Adobe account is correct. Cloud sync is working properly. The same photos are visible in Lightroom on my laptop. The same photos are also visible in Lightroom Web. My Android phone has enough free storage space. I restarted the phone. I uninstalled and reinstalled Lightroom. After reinstalling, I signed in again and completed syncing. Use Cellular Data is enabled in Lightroom settings. I force-stopped the app and reopened it. I also cleared the app cache. I tried Store locally for an album, but it also did not work properly.Comparison testOn my Galaxy Tab / Lightroom v11.2

When I try and link my google photo account to my Lightroom for web account, the pop-in window shows up then immediately goes away. It doesn’t allow me to choose a Google account to link, it just pops up then goes away.

After the update, during a cropping process there will be a red vertical and horisontal line forcing the image to be centered. We dont want to be forced to crop in the center, we want to crop the image freely like before. Thanks

After the Lightroom 11.5 update on Android 16 (Samsung S24 Ultra, OneUI 8.5), we can not any longer make minor adjustments when cropping and moving an image, as it jumps back and forth due to the guidelines "guiding" the photo. Before the guidelines were introduced yesterday, everything worked flawlessly. We really need to be able to make minor adjustments without these restrictions, just like we used to!Thank you. 

LR Mobile 11.4.20 - iPhone 17PM - iOs 26.5.2  Just completed the latest LR Mobile update and went to work. Immediately I noticed that I cannot make any fine cropping adjustments. Image in crop mode jumps to +/-50 and straight back to zero. Nothing in-between, unfortunately.

Using Lightroom version 9.5 on Windows 11, when in the Edit view, with multiple RAW files selected from Local storage, selecting from the menu “File::Edit In Photoshop::Open As Layers In Photoshop” throws this error:unexpected error performing command: AgCommand.performCommandID could not perform command: ag.file.editinPsAsLayers (Command was disabled)This only happens in Edit view and only from the menu. I can right click on the selected RAW files in the filmstrip and select “Edit In Photoshop::Open As Layers In Photoshop” and it performs as expected with no error.Other views don’t throw that error; for instance, if I’m in the Photos view to browse photos, the menu item  (from the File menu) works without error. If I’m in the grid view it works without error as well. It only fails when in the Edit view and selecting from the menu “File::Edit In Photoshop::Open As Layers In Photoshop”.I uninstalled Lightroom and reinstalled it. Problem persists.The installed Photoshop version is 27.9.1

Photographe de mariage, j’ai pour habitude d’effectuer mon tri directement sur lightroom via le système de notation par étoile. Or depuis 3 jours, celui-ci bug et est obsolète. Lorsque je met une étoile, celle-ci disparait instantanément et n’est pas sélectionnée. Parfois lorsque je met une étoile sur UNE photo, toutes les autres photos possèdent une étoile également mais ne sont pas sélectionnées malgré tout. Le seul moyen pour que ma notation soit pas obsolète, je suis obligé de faire clic-droit sur la photo, définir la note, une étoile. Sauf que cette manière me fait perdre un temps considérable !! Faire un clic-droit sur chaque photo que je souhaite noter sur un tri de +6000 photos c’est pas possible…. J’ai constaté ce bug depuis la dernière MAJ. J’ai quitté le logiciel +5 fois, j’ai redémarré mon PC mais SURTOUT j’ai désinstallé l’application et rien n’y fait. 

I’m trying to open the Lightroom desktop app on a 2021 Macbook Pro. It looks as if the app starts to open, but then crashes immediately. I’ve tried restarting my laptop, uninstalling and reinstalling lightroom, and signing out/signing back into the Adobe Creative Cloud app. I’m still able to access other Adobe products on the laptop, it’s just Lightroom itself that’s unable to open. I can’t provide any screenshots, since the app itself won’t open.  It’s not Lightroom Classic, but the new Lightroom app. 

Hello Adobe team, I’ve been suffering with frequent crashes of Lightroom (aka Lightroom CC, but NOT Lightroom Classic) since November.  I had a busy / active forum thread going but it has apparently been made unavailable ~8 days ago when you re-launched the Community site, which is very frustrating. This was the link to the thread - perhaps you can see it still? Summary: I am using Lightroom 9.1 (aka Lightroom CC, *NOT* Lightroom Classic) on my MacBook Pro (M4 Max CPU, 48GB RAM, macOS Tahoe 26.2).  Sometime around November, the app began freezing with a pinwheel cursor while doing routine activities: editing a photo, exporting pics, or even just being left open but in the background. Attempting to quit Lightroom puts it into a pinwheel freeze 90% of the time. I’ve submitted dozens of crash reports, hopefully you can see them (they’re linked to my Adobe account). I also have two fresh log outputs from today (a Console crash report and a Lightroom Diagnostic log) which I’m happy to share

My mobile LR's subject detection fails to work since few days ago, probably starting from last update. It does not even work on simple portraits (see attached, emoji and rectangle drawn on screenshot only). 

Since updating to Lightroom Desktop 9.4.1 on macOS, the "Choose" button for Graphic Watermark always opens the last photo export folder instead of remembering the last folder used for watermark PNG files. Even after selecting a logo from a different folder, clicking "Choose" again still opens the last export folder. Resetting Lightroom preferences does not resolve the issue.

When I paste GPS data into Lightroom in the info panel where it says GPS, it doesn't save. I've done this before without any problem in the previous version of Lightroom. Updated to version 9.4 now it doesn't work. Is this a bug? Does anyone know?

Since the recent update, I’m having a lot of issues with masks. When I create a new mask (example a linear gradient mask) some of the sliders have already been adjusted. I have the ‘Reset sliders automatically’ box checked. Additionally, sometimes I am adjusting the sliders for a mask and the change is not being applied to the image (like if I change the exposure slider the selected area does not get brighter/darker). Finally, if I right click on a mask » Delete » nothing happens and the mask isn’t deleted. Is this a known issue? Any tips on how to resolve this please?I am using Lightroom version 9.4 and Windows 11.