Bug Reports

Application: Adobe Lightroom Desktop (cloud-based version, not Lightroom Classic) OS: Windows 11 25H2 Camera: Fujifilm FinePix S5000 (released in 2003) File format: Fujifilm RAF Lightroom version: 9.6 IssueWhen exporting RAF files from the Fujifilm FinePix S5000 directly to JPEG, Lightroom Desktop incorrectly transforms the image orientation.The image appears correctly in the editing view, but the export preview already shows an incorrect orientation, including mirroring and rotation of a landscape image.Steps to reproduce Import an original RAF file captured with the FinePix S5000 into Lightroom Desktop. Open the photo in the editing view. Export the photo as JPEG. Observe that the image orientation is incorrect in the export preview and resulting JPEG. Additional testing The issue occurs regardless of editing adjustments. Enabling or disabling AI Denoise does not affect the issue. Exporting the RAF as DNG produces a correctly oriented image. Reimporting the expor

Can any one please help with this fullscreen issue that I am having?DescriptionI have identified what appears to be the cause of a Full Screen UI problem in Lightroom Desktop 9.6 on macOS.When switching between normal windowed mode and Full Screen mode, Lightroom's top toolbar/header changes height.This is the horizontal toolbar running across the top of the Lightroom window. It contains the Photos button/navigation control, Search All Photos, Notifications bell, Share, Help and Cloud status.In Full Screen mode, this toolbar becomes noticeably taller than it is in normal windowed mode.The content below the toolbar does not appear to be correctly repositioned to account for the increased toolbar height.As a result, the top of the photograph is cut off, and the top of the Histogram is also clipped - no try much but it is an annoyance!Steps to reproduceOpen Lightroom Desktop 9.6 on macOS. Open a photograph in the Edit view. Observe the height of the top toolbar in normal windowed mode. Sw

Lightroom Version 7.0 Operating System - macOS 14 Sonoma I was excited to learn that LR had the ability to work on local drives. I have used Bridge for the last several years after getting frustrated with Classic's performance. I like what I see in the new LR and am giving it a try. I have run into a problem that I am not able to delete any photos in LR that reside in folders on my Synology NAS drive. After asking if I want to move the photo to the trash I get a response saying "This file cannot be moved to the trash. Please try deleting directly from the disk." I have the gone into my Synology settings and I cannot find anything there that would cause this response. I have no issues deleting photos when in Bridge.  I have administer rights on the NAS drive as well as read/write privileges.  Photos residing on the internal SSD or attached drives delete just fine.  I also can copy files into NAS folders, Move photos from one folder to another on the NAS.  I hav

Description of IssueWhile Lightroom is idle, even in the background, the rendition cache purge worker (PixelProviderFileCachePurgeWorker) loops continuously over the preview cache folders, attempting deletions that delete nothing. Each pass does volume and path lookups and queries purgeCandidates in the catalog index, so the loop shows up as a constant ~1,700 reads/second of Managed Catalog.wfindex and ~10% of a CPU core, with no user activity.Step-by-step Reproduction InstructionsOpen Lightroom with a large local library (here 41,490 photos, all proxies stored locally). Wait for startup and sync to settle. Switch to another app, so that Lightroom stays in the background, untouched. In Terminal, find the catalog index's file descriptor:lsof -p $(pgrep -x "Adobe Lightroom") | grep "Managed Catalog.wfindex" (note the FD number, e.g. 108) Count reads on it for 10 seconds:sudo fs_usage -w -f filesys -t 10 "Adobe Lightroom" | grep -c "pread .*F=108 " Optional, to see the loop itself: quit L

Hello Adobe team, I’ve been suffering with frequent crashes of Lightroom (aka Lightroom CC, but NOT Lightroom Classic) since November.  I had a busy / active forum thread going but it has apparently been made unavailable ~8 days ago when you re-launched the Community site, which is very frustrating. This was the link to the thread - perhaps you can see it still? Summary: I am using Lightroom 9.1 (aka Lightroom CC, *NOT* Lightroom Classic) on my MacBook Pro (M4 Max CPU, 48GB RAM, macOS Tahoe 26.2).  Sometime around November, the app began freezing with a pinwheel cursor while doing routine activities: editing a photo, exporting pics, or even just being left open but in the background. Attempting to quit Lightroom puts it into a pinwheel freeze 90% of the time. I’ve submitted dozens of crash reports, hopefully you can see them (they’re linked to my Adobe account). I also have two fresh log outputs from today (a Console crash report and a Lightroom Diagnostic log) which I’m happy to share

I use the search to find a month of photos eg. July 2026. This is on an iPad running latest software. Sort order doesn’t work on any of the options and no idea what it is sorting on as a default -definitely not capture date. When selecting sort by star rating (or any other option) it will appear to shuffle the photos into a different order, but not by star rating (or the option selected). And I tried to add a filter on stars after just editing a four star photo while already in July 2026 filter -added =4 star -doesn’t find any photos.

Steps to Recreate:     Select a Fish Eye Image  Apply Lens Profile  Turn Distortion control to +100  Select a Linear Gradient and draw on the image (it is easy to see if you hold down shift to ensure horizontal)  With Mask selected, grab either the upper or lower handle and increase or decrease the size of the gradient area  Note: There is a subtle rotation of the gradient clockwise or counterclockwise depending upon the direction of the drag.  Note: the upper or lower boundary of the gradient becomes discontinuousTested Win 10 (nVidia GTX 970 576.2 (5/19/2025)Make a linear gradient then resize it by a good amount. While you're doing so, you'll notice the whole gradient subtly starts to rotate. I don't think this happened before the recent LR update, but I could be wrong.   Running on Windows 11.   Editing to add info: This happens with all images when lens corrections are enabled with a profile selected, assuming the profile has

I am using Lightroom (Cloud) on a Windows 11 PC with plenty of ram etc. I have noticed that since the last update (9.4.1) that when I am in the Masking tools that if I create a mask (any style of mask) and make any changes to any of the sliders if I then create another mask of any style it automatically applies all the slider changes to the next mask I create. I have tried to use “Reset Sliders Automatically” setting that doesn’t make any difference. I have also noticed that once this happens that it will not allow me to right click (PC Version) on the new mask just created to delete it. I have to go up to the EDIT on the main menu and then click “Undo New Mask”. This is very frustrating and time consuming to have to manually reset all sliders. I have been using this Lightroom (Cloud)  a few years now and have never had any of these types of issues with the masking tool. Am I doing something wrong or am I correct in thinking the controls of the masking tools have changed?

Both a friend of mine and my Lightroom no longer seem to have working search functions. Both Semantic and Keyword searches bring back very random mixed results. Anyone else having this problem since the last update? 

Is anyone experiencing download issues currently? The process begins to download and then arrives at a point about a quarter way of the downloads then seems to start freezing up. If I go individually through each picture it allows for the download but as a group I'm having issues. Anyone know what it is causing it?     {title modified by Moderator to be clearer}

Device: Samsung Galaxy A25 5GApp: Adobe Lightroom Mobile (latest version downloaded from the Google Play Store)Subscription: Adobe Lightroom PremiumIssue: Lens Blur opens and works normally. I can adjust the blur amount, bokeh shape, and all other settings. The preview is displayed correctly.However, when I adjust the Focus Range (depth range) and tap Apply, Lightroom always displays the following error:"A refinement error occurred. Please try again."The effect is visible in the preview, but it cannot be applied because the refinement process fails.I have already reinstalled the application, and the issue persists.

When i export an edited image, it becomes full of noise, and the removed elements leave behind a horrible mark—even though they don't look that way within the app There is a significant rendering discrepancy between the application preview and the final exported file, manifesting as erasure artifacts and excessive digital noise. When using the object removal tool, the in-app preview processes the background correctly, resulting in a uniform and clean finish. However, upon downloading the file, the image suffers extreme degradation, becoming riddled with digital noise (grain) and revealing a large, distinct dark patch in the exact area on the left side where the object was removed 

Cannot utilize mask presets in Lightroom Classic after update to version 15.6. After waiting over an hour for the AI models to “download”, nothing happens and starts all over again when another masking preset is used. I have logged out, logged in, run as administrator, uninstalled. re-installed Lightroom Classic. Nothing works.  

Since updating to LR 9.6 (Windows 11 10.0.22631) presets that have been applied with a reduced amount (e.g. 50 instead of 100) will reset to 100 when moving to the next photo or applying further settings to the same photo.Previously, when I applied a preset I could reduce the amount with the slider or by entering the amount. The amount was saved and the preset has been applied with the respective intensity. This could be easily used to adjust the mood of different photos to the same level.Now, when reducing the amount from 100 to e.g. 50 the adjustment only remains temporarily but resets to 100 when other settings are applied or I simply move to the next photo. Even the thumbnail in the list changes instantly back to a intensity amount of 100 of the applied preset.

I am using the Adobe integration within ChatGPT with my Adobe Lightroom cloud catalogue.ChatGPT can successfully search my Lightroom catalogue and Adobe returns the expected assets, including filenames, asset IDs, file types, dates, orientation information and Adobe rendition URLs.The Adobe search-result interface can also display thumbnails of the Lightroom images to me.However, when ChatGPT attempts to obtain a model-readable preview of any Lightroom asset through the Adobe integration, the preview-resolution step fails.Adobe returns: previewUrl: null renditionUrl: null downloadUrl: null As a result, ChatGPT can search and identify photographs in my Lightroom catalogue but cannot actually inspect or analyse the image pixels.File formats testedThis has been reproduced with both: Fujifilm .RAF RAW files Standard .JPG / image/jpeg files Therefore, this does not appear to be related specifically to Fujifilm RAW support.For example, Lightroom successfully returned JPEG assets includ

TitleGhost keywords remain in Lightroom Desktop/Web after removing them from all photosProductAdobe Lightroom (Cloud Desktop)Version9.4.1PlatformmacOSDescriptionAfter removing a keyword from all photos, the keyword remains visible in the keyword list even though it is no longer assigned to any photo.The keyword returns 0 photos when selected, but it is still present in the keyword list. The same ghost keywords are visible in Lightroom Web, so the issue appears to be synchronized through the cloud rather than being caused by a local database.Steps to reproduceSelect an existing keyword. Filter the library by that keyword. Select all matching photos. Remove the keyword from all selected photos in a single operation. Wait until cloud synchronization is complete. Select another keyword or reopen Lightroom.Expected resultIf no photos contain the keyword anymore, the keyword should disappear from the keyword list (or be removable permanently).Actual resultThe keyword remains visible in the k

Since last couple of months whenever I try to edit the photos on my phone (Lightroom) It's very squareish and pixelated.All the photos are fine but when I try to edit it goes In o this(screenshot attached)I'm not sure what's the issue. Looking forward to the help. 

Filtering for “unflagged” images works fine in Lightroom Desktop, for both regular albums and smart albums. But many of those same albums are not filtering for “unflagged” items in Lightroom Web.

Since the recent update, I’m having a lot of issues with masks. When I create a new mask (example a linear gradient mask) some of the sliders have already been adjusted. I have the ‘Reset sliders automatically’ box checked. Additionally, sometimes I am adjusting the sliders for a mask and the change is not being applied to the image (like if I change the exposure slider the selected area does not get brighter/darker). Finally, if I right click on a mask » Delete » nothing happens and the mask isn’t deleted. Is this a known issue? Any tips on how to resolve this please?I am using Lightroom version 9.4 and Windows 11.

DescriptionUnder Preferences > Cache > Storage location for originals, there are supposed to be the buttons “Reset” and “Browse...” to change the specified path. However, if the current path is too long, these buttons go out of the window. See the screenshots below. This can be worked around by scrolling horizontally to see the buttons, but I highly doubt this is intentional. I’m not even sure it’s possible unless you have something like a Magic Mouse or MX Master. In any case, I thought I had trapped myself permanently with this bug while reproducing it to write this report until I accidentally scrolled sideways. Expected ResultThe buttons to change the storage location are always visible. Actual ResultThe buttons go outside the window where they cannot be seen nor pressed without horizontal scrolling. Steps to ReproduceGo to Preferences > Cache Change the “storage location for originals” to somewhere with a long path (i.e. many characters). ScreenshotsDefault path chosen. “B

When using iOS (iPhone), I want to only look at photos on a single camera body (I shoot with 2 different cameras).  When selecting the body I want through the “Filter by…Camera”, the order of images disregards any of the options for how to sort them (such as file name, capture time, etc).  The images appear jumbled and out of order.  When attempting to try three different “sort by” options and even “reverse order”, it was the same order of images in their mixed up order.  See the attached video. Screen recording unusual sort and filter behavior on mobile (ios) The attached photo shows the current version being used with all iOS updates installed as of this post. 

I’m trying to open the Lightroom desktop app on a 2021 Macbook Pro. It looks as if the app starts to open, but then crashes immediately. I’ve tried restarting my laptop, uninstalling and reinstalling lightroom, and signing out/signing back into the Adobe Creative Cloud app. I’m still able to access other Adobe products on the laptop, it’s just Lightroom itself that’s unable to open. I can’t provide any screenshots, since the app itself won’t open.  It’s not Lightroom Classic, but the new Lightroom app. 

After the Lightroom 11.5 update on Android 16 (Samsung S24 Ultra, OneUI 8.5), we can not any longer make minor adjustments when cropping and moving an image, as it jumps back and forth due to the guidelines "guiding" the photo. Before the guidelines were introduced yesterday, everything worked flawlessly. We really need to be able to make minor adjustments without these restrictions, just like we used to!Thank you. 

It is not yet clear whether the data entry issue in the "Masks" section has been fixed, as a new problem has already appeared. It causes even more inconvenience, because it cannot be solved by switching from photo to photo and back.It is impossible to manually enter values in the "Exposure" field. Both on the main panel in general settings and in the "Masks" section. Using the mouse cursor or the up/down arrows on the keyboard, everything works correctly. But doing it manually is impossible. For example, when you need to enter exact values, such as +0.05 and the like. And this wouldn't be a big problem and could be done with the slider using the mouse, BUT there is an important catch. In the "Masks" section, when moving the slider with the mouse, it jumps only and immediately by 4 points, not by 1, as required for fine-tuning. For example, its values can only be 4, 8, 12 (and not 1, 2, 3), and so on. When I want to enter +0.06, an error message appears and the value increases straight