Bug Reports

Since last couple of months whenever I try to edit the photos on my phone (Lightroom) It's very squareish and pixelated.All the photos are fine but when I try to edit it goes In o this(screenshot attached)I'm not sure what's the issue. Looking forward to the help. 

Device: Samsung Galaxy A25 5GApp: Adobe Lightroom Mobile (latest version downloaded from the Google Play Store)Subscription: Adobe Lightroom PremiumIssue: Lens Blur opens and works normally. I can adjust the blur amount, bokeh shape, and all other settings. The preview is displayed correctly.However, when I adjust the Focus Range (depth range) and tap Apply, Lightroom always displays the following error:"A refinement error occurred. Please try again."The effect is visible in the preview, but it cannot be applied because the refinement process fails.I have already reinstalled the application, and the issue persists.

Hello, I would like to report an issue with “Save copy to device” in Lightroom Mobile for Android.Device / PlatformMy smartphone is an Android phone.I am using Lightroom Mobile v11.3.1 on my Android smartphone.IssueWhen I open a photo in Lightroom Mobile and chooseShare → Save copy to device,I get the error message:“Couldn’t complete export”and the photo is not saved to my Android device.What I have already checkedMy Adobe account is correct. Cloud sync is working properly. The same photos are visible in Lightroom on my laptop. The same photos are also visible in Lightroom Web. My Android phone has enough free storage space. I restarted the phone. I uninstalled and reinstalled Lightroom. After reinstalling, I signed in again and completed syncing. Use Cellular Data is enabled in Lightroom settings. I force-stopped the app and reopened it. I also cleared the app cache. I tried Store locally for an album, but it also did not work properly.Comparison testOn my Galaxy Tab / Lightroom v11.2

When I try and link my google photo account to my Lightroom for web account, the pop-in window shows up then immediately goes away. It doesn’t allow me to choose a Google account to link, it just pops up then goes away.

After the update, during a cropping process there will be a red vertical and horisontal line forcing the image to be centered. We dont want to be forced to crop in the center, we want to crop the image freely like before. Thanks

After the Lightroom 11.5 update on Android 16 (Samsung S24 Ultra, OneUI 8.5), we can not any longer make minor adjustments when cropping and moving an image, as it jumps back and forth due to the guidelines "guiding" the photo. Before the guidelines were introduced yesterday, everything worked flawlessly. We really need to be able to make minor adjustments without these restrictions, just like we used to!Thank you. 

LR Mobile 11.4.20 - iPhone 17PM - iOs 26.5.2  Just completed the latest LR Mobile update and went to work. Immediately I noticed that I cannot make any fine cropping adjustments. Image in crop mode jumps to +/-50 and straight back to zero. Nothing in-between, unfortunately.

I am using Lightroom (Cloud) on a Windows 11 PC with plenty of ram etc. I have noticed that since the last update (9.4.1) that when I am in the Masking tools that if I create a mask (any style of mask) and make any changes to any of the sliders if I then create another mask of any style it automatically applies all the slider changes to the next mask I create. I have tried to use “Reset Sliders Automatically” setting that doesn’t make any difference. I have also noticed that once this happens that it will not allow me to right click (PC Version) on the new mask just created to delete it. I have to go up to the EDIT on the main menu and then click “Undo New Mask”. This is very frustrating and time consuming to have to manually reset all sliders. I have been using this Lightroom (Cloud)  a few years now and have never had any of these types of issues with the masking tool. Am I doing something wrong or am I correct in thinking the controls of the masking tools have changed?

Using Lightroom version 9.5 on Windows 11, when in the Edit view, with multiple RAW files selected from Local storage, selecting from the menu “File::Edit In Photoshop::Open As Layers In Photoshop” throws this error:unexpected error performing command: AgCommand.performCommandID could not perform command: ag.file.editinPsAsLayers (Command was disabled)This only happens in Edit view and only from the menu. I can right click on the selected RAW files in the filmstrip and select “Edit In Photoshop::Open As Layers In Photoshop” and it performs as expected with no error.Other views don’t throw that error; for instance, if I’m in the Photos view to browse photos, the menu item  (from the File menu) works without error. If I’m in the grid view it works without error as well. It only fails when in the Edit view and selecting from the menu “File::Edit In Photoshop::Open As Layers In Photoshop”.I uninstalled Lightroom and reinstalled it. Problem persists.The installed Photoshop version is 27.9.1

Photographe de mariage, j’ai pour habitude d’effectuer mon tri directement sur lightroom via le système de notation par étoile. Or depuis 3 jours, celui-ci bug et est obsolète. Lorsque je met une étoile, celle-ci disparait instantanément et n’est pas sélectionnée. Parfois lorsque je met une étoile sur UNE photo, toutes les autres photos possèdent une étoile également mais ne sont pas sélectionnées malgré tout. Le seul moyen pour que ma notation soit pas obsolète, je suis obligé de faire clic-droit sur la photo, définir la note, une étoile. Sauf que cette manière me fait perdre un temps considérable !! Faire un clic-droit sur chaque photo que je souhaite noter sur un tri de +6000 photos c’est pas possible…. J’ai constaté ce bug depuis la dernière MAJ. J’ai quitté le logiciel +5 fois, j’ai redémarré mon PC mais SURTOUT j’ai désinstallé l’application et rien n’y fait. 

I’m trying to open the Lightroom desktop app on a 2021 Macbook Pro. It looks as if the app starts to open, but then crashes immediately. I’ve tried restarting my laptop, uninstalling and reinstalling lightroom, and signing out/signing back into the Adobe Creative Cloud app. I’m still able to access other Adobe products on the laptop, it’s just Lightroom itself that’s unable to open. I can’t provide any screenshots, since the app itself won’t open.  It’s not Lightroom Classic, but the new Lightroom app. 

Hello Adobe team, I’ve been suffering with frequent crashes of Lightroom (aka Lightroom CC, but NOT Lightroom Classic) since November.  I had a busy / active forum thread going but it has apparently been made unavailable ~8 days ago when you re-launched the Community site, which is very frustrating. This was the link to the thread - perhaps you can see it still? Summary: I am using Lightroom 9.1 (aka Lightroom CC, *NOT* Lightroom Classic) on my MacBook Pro (M4 Max CPU, 48GB RAM, macOS Tahoe 26.2).  Sometime around November, the app began freezing with a pinwheel cursor while doing routine activities: editing a photo, exporting pics, or even just being left open but in the background. Attempting to quit Lightroom puts it into a pinwheel freeze 90% of the time. I’ve submitted dozens of crash reports, hopefully you can see them (they’re linked to my Adobe account). I also have two fresh log outputs from today (a Console crash report and a Lightroom Diagnostic log) which I’m happy to share

My mobile LR's subject detection fails to work since few days ago, probably starting from last update. It does not even work on simple portraits (see attached, emoji and rectangle drawn on screenshot only). 

Since updating to Lightroom Desktop 9.4.1 on macOS, the "Choose" button for Graphic Watermark always opens the last photo export folder instead of remembering the last folder used for watermark PNG files. Even after selecting a logo from a different folder, clicking "Choose" again still opens the last export folder. Resetting Lightroom preferences does not resolve the issue.

When I paste GPS data into Lightroom in the info panel where it says GPS, it doesn't save. I've done this before without any problem in the previous version of Lightroom. Updated to version 9.4 now it doesn't work. Is this a bug? Does anyone know?

Since the recent update, I’m having a lot of issues with masks. When I create a new mask (example a linear gradient mask) some of the sliders have already been adjusted. I have the ‘Reset sliders automatically’ box checked. Additionally, sometimes I am adjusting the sliders for a mask and the change is not being applied to the image (like if I change the exposure slider the selected area does not get brighter/darker). Finally, if I right click on a mask » Delete » nothing happens and the mask isn’t deleted. Is this a known issue? Any tips on how to resolve this please?I am using Lightroom version 9.4 and Windows 11.

Over the past 3 days, lightroom mobile does not work, period. It won't add photos from my photos app, and any photos that are in there are unable to be edited. All I get is the spinning wheel.It also will not export any photos. Basically it is unusable. I am using the latest Android version, on a pixel 10 pro XL.Look forward to hearing feedback and how the issue can be rectified 

Arrowing through a number of images suddenly this image was overlayed with the previous one. Restarting Lightroom Desktop 9.3 on my MacBook Pro M2 Pro did not fix this. I was able to use the Versions tab to revert the image. Then I started arrowing through again and a minute later the same thing happened to a different image. At the time I wasn’t processing anything heavy on my MacBook, but the fan was running pretty fast so something was going on. A few minutes later and I now can’t duplicate the issue.  

Since the new update in Lightroom (8.31), when I export an image, items I've removed with generate remove do not apear in the exported image.

If I copy an edit or choose a preset for my image, on leaving the image to the next image, the edit reverts to original. It's like no edit stays, because even when I edit from scratch, like in the attached images, I adjusted my saturation and vibrance slider, but on coming back to the file, it's reverted back to original image. I can't also save versions. There is also no auto saving of versions. Moved the saturation and vibration slider. 5:22Exited and came back to same image. The edits are reverted. 5:23 

Lightroom mobile (Version 11.4.10) seems to have introduced a new bug. On the iPad Pro (11' M4) scrolling through albums or photos using two fingers on the touchpad of the Magic keyboard does not work properly anymore. In landscape mode, swiping up/down (scrolling) moves photos left/right. Swiping left/right actually scrolls up/down. It's as if the touchpad and Lightroom would be 90° off.

Unable to edit the text in the “Add watermark” field. As soon as I attempt to edit it, it deletes everything. Text does not appear on the image in the preview or after export. I have tried both black and white colour options, tried with drop shadow and without, etc. I am running macOS Sequoia 15.7.7.

TitleGhost keywords remain in Lightroom Desktop/Web after removing them from all photosProductAdobe Lightroom (Cloud Desktop)Version9.4.1PlatformmacOSDescriptionAfter removing a keyword from all photos, the keyword remains visible in the keyword list even though it is no longer assigned to any photo.The keyword returns 0 photos when selected, but it is still present in the keyword list. The same ghost keywords are visible in Lightroom Web, so the issue appears to be synchronized through the cloud rather than being caused by a local database.Steps to reproduceSelect an existing keyword. Filter the library by that keyword. Select all matching photos. Remove the keyword from all selected photos in a single operation. Wait until cloud synchronization is complete. Select another keyword or reopen Lightroom.Expected resultIf no photos contain the keyword anymore, the keyword should disappear from the keyword list (or be removable permanently).Actual resultThe keyword remains visible in the k

Here we go again. Lightroom began crashing on me over the last few days. All updates are current. Working fine thru the editing process and just began crashing. I have filed many reports and no contact from Lightroom yet. Anyone else have this issue just begin? Hoping for a work around.    [Mod: Moved to the appropriate Lightroom ecosystem forum]  

Hi, I'm having an issue with Lightroom Mobile on my iPhone 11 running iOS 26.5. The AI Retouch tool is not working correctly. It processes for a few seconds and then says "No retouchable areas could be found," even when the subject's face is clearly visible. This issue started immediately after updating to iOS 26.5.I have already:Updated Lightroom to version 11.4.0 Reinstalled the app Restarted my iPhone Confirmed I have an active Lightroom Premium subscription Tested on both Wi-Fi and cellular Tested Adobe's sample image, which also fails with the same errorSome photos work, while others do not, even though they were all taken on the same Sony a6400 camera with the same settings. Since the sample image also fails, I believe this is a bug with Lightroom Mobile or an iOS 26.5 compatibility issue.Could you please check whether this is a known issue and escalate it to the Lightroom engineering team if necessary?