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Inspiring
October 23, 2017

Lightroom CC: Migration fails with non-informative error message

  • October 23, 2017
  • 31 replies
  • 460 views

I am trying to migrate my catalog from Lightroom Classic CC to the new Lightroom CC and getting a non-helpful error message directly after checking file paths.

SIMILAR REPORTS/CONVERSATIONS (but still not the same)
https://feedback.photoshop.com/photoshop_family/topics/migration-fails-with-unhelpful-error
https://feedback.photoshop.com/photoshop_family/topics/lightroom-cc-catalog-migration-error-unknown

MY ENVIRONMENT
- MacBookPro11,3 with MacOS 10.13 with a SSD formatted with encrypted APFS
- Lightroom Classic CC 7.0 [ 1140024 ]
- Lightroom CC 1.0 [ 20170919-1412-ccb76bd ] (Sep 19 2017)
- "Classic"-Catalog at default place /Users//Pictures/Lightroom/Lightroom Catalog.lrcat
- about 30.000 image files (mostly NEF raws and JPEGs) of total size 500 GB
- Image files stored on connected samba share smb://._smb._tcp.local// (running on a Synology NAS with latest firmware).
- CC originals folder location changed to an external spinning disk hard drive (size: 1 TB). Connected via USB. Formatted as MacOS Extended (Journaled, Encrypted).
- free space of main harddrive close to 150 GB

PREPARATIONS
- strictly followed  https://helpx.adobe.com/lightroom-cc/using/migrate-to-lightroom-cc.html
- double checked if samba share and USB disk are connected and accessible/writable

STEPS 
1.) start Lightroom CC via Terminal using option "-tracebacks"
2.) start migrating catalog via UI of Lightroom CC. (File -> Import -> Migrate LR catalog)
3.) migration wizard starts up and checks all file paths. At least the maximum count of my images is reached before the message appears.

OBSERVED BEHAVIOR
- Error message: "Migration was not successful. No one is more unhappy about this than us. Except you probably. Please contact our support team." 
- For Terminal output see end of this post
- Migration is terminated

EXPECTED BEHAVIOR
- Successful migration 😉 or at least some useful information that could help me (or support) to resolve the issue.
- Some log file that could provide more information. Where could I look on what actually went wrong?

TERMINAL OUTPUT
2017-10-23 21:30:08.912 Adobe Lightroom CC[1676:304008] Enabling noisy tracebacks. objc[1678]: Class MacExePath is implemented in both /Library/Application Support/Adobe/OOBE/PDApp/P7/adobe_licutil.app/Contents/MacOS/adobe_licutil (0x1f6454) and /Applications/Utilities/Adobe Application Manager/P7/axlibv7.dylib (0x4c1d1ac). One of the two will be used. Which one is undefined.

2017-10-23 21:30:09.333 Adobe Lightroom CC[1676:304008] *** WARNING: Textured window is getting an implicitly transparent titlebar. This will break when linking against newer SDKs. Use NSWindow's -titlebarAppearsTransparent=YES instead.

2017-10-23 21:30:11.948 Adobe Lightroom CC[1676:304008] Failed to restore first responder (message was _finishedLoadingNibDependencies) NOT KEY

2017-10-23 21:30:25.407 Adobe Lightroom CC[1676:304008] 

maybeAssignLayoutAttributeL had an unhandled key: place

2017-10-23 21:38:20.939 Adobe Lightroom CC Helper[1679:313266] WFModels ERROR Observable model "WFCatUserModel.makeUserModel/catalog/checkNeededMainDriveSpace" posting transient error {



}, "bad argument #2 ((*temporary)) to ? (string expected, got boolean)", nil

2017-10-23 21:38:20.944 Adobe Lightroom CC[1676:313272] WFModels ERROR Observable model "checkNeededMainDriveSpace" posting transient error {



}, "bad argument #2 ((*temporary)) to ? (string expected, got boolean)", nil

2017-10-23 21:38:20.944 Adobe Lightroom CC[1676:304008] 

?:0: attempt to index a nil value

    0: upvalue  ?                              - 749838990:1956+1

    1:          [unnamed]                      - 1096034565:20+3

    2: global   pcall                          - C

    3: method   next                           - 835593318:52+7

    4: method   onNext                         - 1132845634:30+6

    5:          [unnamed]                      - 2135929331:61+8

    6: global   pcall                          - C

    7:          [unnamed]                      - 2135929331:185+20

    8: global   pcall                          - C

    9:          [unnamed]                      - 1802721243:96+14

   10:          [unnamed]                      - tail

   11: global   pcall                          - C

   12: method   invoke                         - 363310666:47+4

   13:          [unnamed]                      - 1220733886:30+14

   14: global   pcall                          - C

   15:          [unnamed]                      - 1220733886:46+24

   16:          [unnamed]                      - tail

   17: method   ensureActive                   - 2135929331:221+23

   18: method   onNext                         - 1333402193:369+38

   19:          [unnamed]                      - 749838990:1848+11

   20:          [unnamed]                      - tail

   21:          [unnamed]                      - 1724616215:399+16

   22:          [unnamed]                      - C

---------------------------------

This topic has been closed for replies.

31 replies

Alexander Thomann
Participant
November 20, 2017
Hello, 

I am having the same issue. Can someone contact me to help?

Thank you, 
Alexander
Alexander Thomann
Participant
November 20, 2017
Hello,

Having the same problem here, unable to fix. Can someone contact me as well to solve the issue?

Thank you very much!
Alexander
Participating Frequently
November 20, 2017
Logs would help us get to the root cause. I would be contacting you offline for the same. 
Participating Frequently
November 20, 2017
I will be contacting you offline for the logs. Thanks in advance.
floclem
Participant
November 18, 2017
I had that exact same issue 3 times in a row, very frustrating especially when it takes 2 days&nights each time...
Can an Adobe employee contact me offline so that I can provide migration logs?
Thanks.
Inspiring
November 17, 2017
I am extremely frustrated with this whole process.  My catalog is on a USB drive and my photos are on the same drive.  I have called Adobe help desk twice and just get the same old tired people who know nothing about lightroom trying to look up the problem in a book.  I bought into the could service for three weeks now and still am not able to get my catalog migrated.  There should be a step by step process posted on how to resolve this.  How can I get that?
Participating Frequently
October 25, 2017
Ah ok. Thank you. I will need some more details. I will contact you offline.
Inspiring
October 25, 2017
Thanks for your reply and analysis. I did in total five runs. Everyone ending up with the same result as described before. 

Here is the system report about my main hard drive (sorry in German):

Verfügbar: 185,44 GB (185.437.151.232 Byte)
  Kapazität: 499,42 GB (499.418.034.176 Byte)
  Mount-Point: /
  Dateisystem: APFS
  Beschreibbar: Ja
  Eigentümer ignorieren: Nein
  BSD-Name: disk1s1
  UUID des Volumes: <some UID>
  Physisches Laufwerk:
  Gerätename: APPLE SSD SM0512F
  Medienname: AppleAPFSMedia
  Art des Mediums: SSD
  Protokoll: PCI
  Intern: Ja
  Partitionstabellentyp: Unbekannt
Participating Frequently
October 25, 2017
Thanks for the logs.
We seem to get an error while fetching the drive details of your main drive. We assume this should be a temporary error.
Have you tried resuming the migration( Go to file menu and start migration again )? If you are receiving the same error then go to About this Mac, Click on System Report, Click on Storage and send us the details of the drive where your "Lightroom Library.lrlibrary" is present.
Inspiring
October 24, 2017

Thanks for your reply! I highly appreciate your interest and help.

I am not sure how I can attach a zip file here but I am still happy to share it in case you have a hint or alternative way to do so. I suppose you are mainly interested in the content of file "migrationProcessInfoLog.txt"? Please see below.

I gave the migration a second try by copying the "Classic"-Catalog, the image files and the CC originals folder - so all to the same external USB drive that is formatted as MacOS Extended (Journaled, Encrypted). The drive's capacity is 1TB (total size of my LR Classic image files are 500 GB). And ... it worked like a charm 🙂

Content of $HOME/Pictures/Lightroom Library.lrlibrary/migration/lrcat/lightroom catalog/<some ID>/logsAndMessages/migrationProcessInfoLog.txt:


************************************************************
Starting of migration session of /Users/holsch/Pictures/Lightroom/Lightroom Catalog.lrcat at 2017-10-23T21:30:25
************************************************************


 ------------- 2017-10-23T21:30:25  ------------- 
PhaseInfo :  : logger Initalization 


 ------------- 2017-10-23T21:30:25  ------------- 
Info :  : AgMigrateSession -> startMigration : Start


 ------------- 2017-10-23T21:30:25  ------------- 
Info :  : AgMigrateSessionStagesHandler:executeSessionStage : runGetObservableMethodInPcall : initEnvContext


 ------------- 2017-10-23T21:30:25  ------------- 
Info :  : AgMigrateSession -> initAndSaveSubscription : Start


 ------------- 2017-10-23T21:30:25  ------------- 
Info :  : AgMigrateSession -> initAndSaveSubscription : End 


 ------------- 2017-10-23T21:30:25  ------------- 
Info :  : AgMigrateSession -> proceedWithInput : Success


 ------------- 2017-10-23T21:30:25  ------------- 
Info :  : getStatusObservable ->   : initEnvContextPhase


 ------------- 2017-10-23T21:30:25  ------------- 
Info :  : AgMigrateStatusHandler:analyseMigrationStopErrors 


 ------------- 2017-10-23T21:30:25  ------------- 
Info :  : AgMigrateStatusHandler:analyseMigrationStopErrors : result  : No Must Stop Error 


 ------------- 2017-10-23T21:30:25  ------------- 
Info :  : getStatusObservable ->   : initEnvContextPhase no mustStopErrorFound : Continuing


 ------------- 2017-10-23T21:30:25  ------------- 
PhaseInfo :  : AgMigrateStatusHandler:getContinueStatus ->   : initEnvContextPhase


 ------------- 2017-10-23T21:30:25  ------------- 
Info :  : AgMigrateSessionStagesHandler:executeSessionStage : runGetObservableMethodInPcall : initMigrator


 ------------- 2017-10-23T21:30:25  ------------- 
PhaseInfo :  : AgMigrateStatusHandler:setCurrentPhase ->  : FileSelected


 ------------- 2017-10-23T21:30:25  ------------- 
Info :  : getStatusObservable ->   : initMigratorPhase


 ------------- 2017-10-23T21:30:25  ------------- 
Info :  : AgMigrateStatusHandler:analyseMigrationStopErrors 


 ------------- 2017-10-23T21:30:25  ------------- 
Info :  : AgMigrateStatusHandler:analyseMigrationStopErrors : result  : No Must Stop Error 


 ------------- 2017-10-23T21:30:25  ------------- 
Info :  : getStatusObservable ->   : initMigratorPhase no mustStopErrorFound : Continuing


 ------------- 2017-10-23T21:30:25  ------------- 
PhaseInfo :  : AgMigrateStatusHandler:getContinueStatus ->   : initMigratorPhase


 ------------- 2017-10-23T21:30:25  ------------- 
Info :  : AgMigrateSessionStagesHandler:executeSessionStage : runGetObservableMethodInPcall : initManifestWriter


 ------------- 2017-10-23T21:30:42  ------------- 
Details :  : Source file modified time during start of migration : 2017-10-23T18:49:23


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : AgMigrateStatusHandler:errorCodesToAdd 


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : AgMigrateStatusHandler:errorCodesToAdd :  No Error Codes 


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : getStatusObservable ->   : manifestWriterInitPhase


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : AgMigrateStatusHandler:analyseMigrationStopErrors 


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : AgMigrateStatusHandler:analyseMigrationStopErrors : result  : No Must Stop Error 


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : getStatusObservable ->   : manifestWriterInitPhase no mustStopErrorFound : Continuing


 ------------- 2017-10-23T21:30:42  ------------- 
PhaseInfo :  : AgMigrateStatusHandler:getContinueStatus ->   : manifestWriterInitPhase


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : AgMigrateSessionStagesHandler:executeSessionStage : runGetObservableMethodInPcall : recordMigrationStartTime


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : getStatusObservable ->   : MigrationStartTimeRecordingPhase


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : AgMigrateStatusHandler:analyseMigrationStopErrors 


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : AgMigrateStatusHandler:analyseMigrationStopErrors : result  : No Must Stop Error 


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : getStatusObservable ->   : MigrationStartTimeRecordingPhase no mustStopErrorFound : Continuing


 ------------- 2017-10-23T21:30:42  ------------- 
PhaseInfo :  : AgMigrateStatusHandler:getContinueStatus ->   : MigrationStartTimeRecordingPhase


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : AgMigrateSessionStagesHandler:executeSessionStage : runGetObservableMethodInPcall : executeEnvironmentCheck


 ------------- 2017-10-23T21:30:42  ------------- 
PhaseInfo :  : AgMigrateStatusHandler:setCurrentPhase ->  : NetworkAndSignInCheckStart


 ------------- 2017-10-23T21:30:42  ------------- 
PhaseInfo :  : AgMigrateStatusHandler:setCurrentPhase ->  : networkAndSignInCheckDone


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : AgMigrateStatusHandler:handleUserAndNetworkStatus 


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : getStatusObservable ->   : envCheckPhase


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : AgMigrateStatusHandler:analyseMigrationStopErrors 


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : AgMigrateStatusHandler:analyseMigrationStopErrors : result  : No Must Stop Error 


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : getStatusObservable ->   : envCheckPhase no mustStopErrorFound : Continuing


 ------------- 2017-10-23T21:30:42  ------------- 
PhaseInfo :  : AgMigrateStatusHandler:getContinueStatus ->   : envCheckPhase


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : AgMigrateSessionStagesHandler:executeSessionStage : runGetObservableMethodInPcall : mayPrepareForResume


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : getStatusObservable ->   : PreapreForResumePhase


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : AgMigrateStatusHandler:analyseMigrationStopErrors 


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : AgMigrateStatusHandler:analyseMigrationStopErrors : result  : No Must Stop Error 


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : getStatusObservable ->   : PreapreForResumePhase no mustStopErrorFound : Continuing


 ------------- 2017-10-23T21:30:42  ------------- 
PhaseInfo :  : AgMigrateStatusHandler:getContinueStatus ->   : PreapreForResumePhase


 ------------- 2017-10-23T21:30:42  ------------- 
Info :  : AgMigrateSessionStagesHandler:executeSessionStage : runGetObservableMethodInPcall : executeSourceFileVerification


 ------------- 2017-10-23T21:30:42  ------------- 
PhaseInfo :  : AgMigrateStatusHandler:setCurrentPhase ->  : sourceFileVerificationRequested


 ------------- 2017-10-23T21:30:42  ------------- 
PhaseInfo :  : AgMigrateStatusHandler:setCurrentPhase ->  : sourceFileVerificationInProgress


<... many repetitions of "sourceFileVerificationInProgress ...>


 ------------- 2017-10-23T21:38:20  ------------- 
PhaseInfo :  : AgMigrateStatusHandler:setCurrentPhase ->  : sourceFileVerificationInProgress


 ------------- 2017-10-23T21:38:20  ------------- 
PhaseInfo :  : AgMigrateStatusHandler:setCurrentPhase ->  : sourceFileVerificationCompleted


 ------------- 2017-10-23T21:38:20  ------------- 
Info :  : AgMigrateStatusHandler:errorCodesToAdd : 


 ------------- 2017-10-23T21:38:20  ------------- 
Info :  : AgMigrateStatusHandler:errorCodesToAdd :  No Error Codes 


 ------------- 2017-10-23T21:38:20  ------------- 
Info :  : getStatusObservable ->   : executeVerificationPhase


 ------------- 2017-10-23T21:38:20  ------------- 
Info :  : AgMigrateStatusHandler:analyseMigrationStopErrors 


 ------------- 2017-10-23T21:38:20  ------------- 
Info :  : AgMigrateStatusHandler:analyseMigrationStopErrors : result  : No Must Stop Error 


 ------------- 2017-10-23T21:38:20  ------------- 
Info :  : getStatusObservable ->   : executeVerificationPhase no mustStopErrorFound : Continuing


 ------------- 2017-10-23T21:38:20  ------------- 
PhaseInfo :  : AgMigrateStatusHandler:getContinueStatus ->   : executeVerificationPhase


 ------------- 2017-10-23T21:38:20  ------------- 
Info :  : AgMigrateSessionStagesHandler:executeSessionStage : runGetObservableMethodInPcall : analyseSourceFileVerificationResult


 ------------- 2017-10-23T21:38:20  ------------- 
Details :  : checkCloudFreeSpace  -  : requesting data


 ------------- 2017-10-23T21:38:20  ------------- 
Details :  : checkLocalMainDriveFreeSpace  -  : requesting data


 ------------- 2017-10-23T21:38:20  ------------- 
PhaseInfo :  : AgMigrateStatusHandler:setCurrentPhase ->  : spaceCheckRequested


 ------------- 2017-10-23T21:38:20  ------------- 
Details :  : checkCloudFreeSpace  -  : received data


 ------------- 2017-10-23T21:38:20  ------------- 
Details :  : checkLocalMainDriveFreeSpace  -  : received error


 ------------- 2017-10-23T21:38:20  ------------- 
Info :  : AgMigrateSession -> handleError 


 ------------- 2017-10-23T21:38:20  ------------- 
Error :  : AgMigrateSession : initAndSaveSubscription  : ?:0: attempt to index a nil value


 ------------- 2017-10-23T21:38:20  ------------- 
Info :  : AgMigrateStatusHandler: informSessionError?:0: attempt to index a nil value 


 ------------- 2017-10-23T21:47:31  ------------- 
Info :  : AgMigrateSession -> forgetSubscription 


 ------------- 2017-10-23T21:47:31  ------------- 
Info :  : AgMigrateSession -> forgetSubscription : end


 ------------- 2017-10-23T21:47:31  ------------- 
PhaseInfo :  : AgMigrateStatusHandler:setCurrentPhase ->  : completed


 ------------- 2017-10-23T21:47:31  ------------- 
Info :  : AgMigrateSession -> markSessionCompletion : Start


 ------------- 2017-10-23T21:47:31  ------------- 
Info :  : AgMigrateStatusHandler:handleSessionCompletion 


 ------------- 2017-10-23T21:47:31  ------------- 
Info :  : AgMigrateSessionStagesHandler:dispose() : Start


 ------------- 2017-10-23T21:47:31  ------------- 
Info :  : AgMigrateSessionStagesHandler:dispose() : migrationInfoHandler : disposed


 ------------- 2017-10-23T21:47:31  ------------- 
Info :  : AgMigrateSessionStagesHandler:dispose() : statusHandler : disposed


 ------------- 2017-10-23T21:47:31  ------------- 
Info :  : AgMigrateSessionStagesHandler:dispose() : messageReporter : disposed


 ------------- 2017-10-23T21:47:31  ------------- 
Info :  : AgMigrateSessionStagesHandler:dispose() : Before Logger Close
LogCount:Error -> 1
LogCount:Warning -> 0
LogCount:Info -> 56
LogCount:PhaseInfo -> 122
LogCount:Details -> 5
LogCount:TotalWrite -> 184
Closing Logger