Skip to main content
Yieee
Yieee
Participant
March 30, 2026
Question

Lightroom Mobile premium functions are not functioning.

  • March 30, 2026
  • 1 reply
  • 25 views

my subscription on Lightroom Premium cannot be used.

 

i have purchased the Lightroom Mobile Premium, but then it says "account expired" and cannot be restore.

 

as i wanted to restore, it says "purchase restored" but nothing ever changed after that. it just the same. i still cannot use the premium one even i have already paid it. it happens last in 24hours.

 

it just ruin my day, my time and everything. hope that this issues will be done perfectly please. 

    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    March 30, 2026

    Hey, @Yieee. Welcome to the Lightroom community. I reviewed your account for the community and found cancelling subscription to Lightroom.


    The respective app store manages subscriptions from the mobile app store. If you've already been charged, you can contact their support channels. Check this page for help with managing your subscription to the Android Store: https://adobe.ly/4tdLUvT


    Thanks!
    Sameer K
    (Type '@' and type my name to mention me when you reply)

    Yieee
    YieeeAuthor
    Participant
    March 30, 2026

    ​@Sameer K , 

     

    im not cancelling the subscription.. and payment have been made. but then it says "account expired".

     

    i have restart the phone and restore purchase since yesterday.. but nothing happened. it just stay the same. i cannot use the premium features. 

     

    payment are being deducted yesterday in the morning.  but until now, i still cannot use the premium features. if it really cancelling my subscription.. then could you please help me on not cancelling the subscription?  thankss 

     

      Sameer K
      Community Manager
      Sameer KCommunity Manager
      Community Manager
      March 30, 2026

      Thanks for the update. I understand this can be frustrating. Like I said before, the plan is being managed by the respective store, Playstore in your case, just so you know.

      Please reach out to Play Store support to understand what triggered the cancellation and how to resolve it.

       

      Thanks!
      Sameer K

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices