Participant

P: AI Adaptive Portraits Feature Not Working

Forum|Forum|1 year ago
February 27, 2024
4 replies
1193 views

Hello,

Every time I try using the AI Adaptive Portraits tool in Lightroom, I receive an error message shown in the screenshot below.

1. Lightroom Mobile 9.2

2. Google ChromeOS

3. Edit a photo, click on presets, then select premium and go to Adaptive: Portrait, and select Enhance Portrait, after doing so I receive an error message.

Chrome OS

L

Liam36215958syss

Participant

Since the last update subject selection hasn't worked keeps coming up with a red error message "something went wrong" very frustrating as I pay for premium and cant use this? Is there any fix for this Ive been using on my chrome os

GoldingD

Legend

Two related requests

1. Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

2. Please, in a reply, post a screenshot of /preferences/performance/

Rikk Flohr_Photography

Community Manager

A bug report was issued to the team. Until they release a fix, there is no additional information to share. Should a workaround be made available, it will be reported here.

Rikk Flohr: Adobe Photography Org

K

Kimberly35778161nm4w

Participant

Hello,

Could I get help with this? I replied a bit ago

Rikk Flohr_Photography

Community Manager

Adaptive presets require the additional download of an AI model to perform the presets. If you are using them for the first time, you need a good internet connection and allow time for the model to download and install (this can take several minutes).

In any case, I do not seeing any issue with using Adaptive Presets on a Chrome OS device.

Rikk Flohr: Adobe Photography Org