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Adriana27620642rti3
Participant
December 17, 2022

P: (Android) App Crashing after 8.1.0 update

  • December 17, 2022
  • 16 replies
  • 4018 views

Hello! My LR Android Mobile App Version 8.1.0 has been crashing since early yesterday (12-17-22) afternoon. I have done everything on my end to try and fix this issue. I've signed out and signed back in, uninstalled and reinstalled, clear cache, restarted my phone, etc. Nothing seems to work. It is not sinking my photos to my computer. Each time I try and open the App it opens for three seconds before it crashes and kicks me out. Any other suggestions on how to fix this issue? I pay monthly to use this App and how I edit pictures for my clients. This is already effecting how soon I return my pictures to my clients. I don't want to pay for a service that doesn't allow me to use it. Thanks for any help!

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    16 replies

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    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    December 20, 2022

    updating status

    Rikk Flohr: Adobe Photography Org
    A
    Anonymous
    December 19, 2022

    Hello.. since doing a recent update to my lightroom mobile it has started crashing constantly and the app wasn't opening. Now that issue is resolved but when I open the app there is none of my of my photos previously edited and I can't add any photos in to edit. I have also noticed it doesnt sync. I do have a free account and my trial has ended but all my devices are under the same account and they don't have this issue. Please help, thanks. Alanah

    A
    Adobe Employee
    Aswin27638898f5j0
    Adobe Employee
    December 20, 2022

    Can you try the following steps:

    1. Force killing the app using app info.

    2. Relaunch the app

    Let me know if you see any issues.

    A
    Anonymous
    December 20, 2022

    I just tried that and now the app is not opening as it's continually loading.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    December 19, 2022

    Thank you for your reports we are investigating the failure. 

    Workaround: placing a device in Airplane mode may allow you to continue to work on your images in an offline mode. 

    Please stand by. 

     

    Rikk Flohr: Adobe Photography Org
    J
    Jessica27621778yxov
    Participant
    December 19, 2022

    Experiencing the same problem for the last 24 hours. The app crashes as soon as I open a picture, before I can get into editing. It even crashes when I try to use the main menu functions including the Help & Support options. Looking for any help that can resolve this!

    D
    defaultwwl6dk42dh34
    Participant
    December 20, 2022

    A week or two ago Lightroom started failing, I open the app and after a few seconds it crashes and closes, android suggests clearing cache cause of a bug, but the problem persists. I tried clearing cache, data, uninstalling and reinstalling the app, logging out and in again, but nothing seems to solve the problem. I'm using a Samsung s22 ultra with android 12 and ui 4.1, Lightroom mobile version 8.1.

     

    M
    Michael27624355zkwe
    Participant
    December 19, 2022

    I'm having the same problem....☹

      A
      Adriana27620642rti3Author
      Participant
      December 19, 2022

      Has it been fixed on your end yet? I thought I was finally in the clear after it crashing for 24+hours. I just spent five hours making a bunch of edits for it not to sync any of my edits and now I have to start from scratch. This is extremely frustrating on my end. I do hope you are having better luck!

      M
      Michael27624355zkwe
      Participant
      December 19, 2022
      No luck here.....very frustrating!

      Sent from my Verizon, Samsung Galaxy smartphone
      Get Outlook for Android<>
      J
      Julien27615534ci9r
      Participant
      December 17, 2022

      The app is constantly crashing when sync is on. When turning sync off, it stops crashing, but as soon as sync is turned on again, it crashes 100% of the time within a few seconds.

      Clearing cash or rebooting the tablet doesn't help.

      Just installed v8.1.0 of the app on a Samsung Galaxy Tab S8+ with Android 12.

        C
        Cuong276180690hjg
        Participant
        December 18, 2022

        I recently have the same problem on my Google Pixel 6 Pro. The symtom is exactly the same as yours: app keeps crashing 100% of the time every times I press the Synce button. This must be a known bugs since I saw several similar thread reporting about the same error. 

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