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90 replies

bettyjoh
Participating Frequently
December 16, 2020

Tried this work around a few times but still get an error message. The only difference is the error message happens when I get to Instagram. 

Inspiring
December 15, 2020

"Long Press!" That's the ticket. Thanks so much.

...Jerry

Rick Spaulding -
Legend
December 15, 2020

This is a known issue but we have found an easy workaround:

  1. Choose photo in Lightroom to share
  2. Tap the Share icon at the top of the screen
  3. Tap “Share to”
  4. Navigate to the Instagram icon and long press the icon
  5. Choose “Open in app”

At his point you can complete your post to Instagram.

Big thanks to @Ignacio_B  for tracking this down!

Participant
December 15, 2020

I was able to fix mine by doing a hard press on the Instagram app logo- and then a secondary menu comes up 

Rick Spaulding -
Legend
December 15, 2020

Make sure it's a long press. You have to lightly press and hold for a second.

Inspiring
December 15, 2020

Unfortunately that workaround is not working for me. After I press the Instagram icon, I get a message. "Error, something went wrong"

...Jerry

Rick Spaulding -
Legend
December 15, 2020

This is a known issue but we have found an easy workaround:

  1. Choose photo in Lightroom to share
  2. Tap the Share icon at the top of the screen
  3. Tap “Share to”
  4. Navigate to the Instagram icon and long press the icon
  5. Choose “Open in app”

At his point you can complete your post to Instagram.

Community Manager
December 14, 2020

It could matter it shouldn't, but since the error message from the Instagram is so general, it makes sense to check for any clues for any user.

I assume you share over Share to... or Export As...
Export As.... is a good way of verifying settings in case Share to... goes wrong. This since you will select all the settings up front.

So if you use Export As... does it work to share to Instagram?
If so, can you please let us know what settings you used there and compare to the settings that you have for Share as?

Inspiring
December 14, 2020

Oh does that matter? Please share what kinds of images a s dimensions should I share? Thanks so much!! 

Community Manager
December 14, 2020

If you can always run into this, please let us know what image type you are sharing, what kind of dimensions you are using as well as if you have watermark enabled?

Instagram version would also be helpful.

Thanks,
Ignacio