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JesperJohag
JesperJohag
Participating Frequently
October 26, 2021

P: Crash 5.0 - fixed 5.1 - crashing again in 5.2 (Windows video)

  • October 26, 2021
  • 17 replies
  • 3865 views

Windows 11, RTX3080, intel i7.

I've reinstalled Lightroom and deleted the cache, to no avail. Any idéas? (Works fine on my other computer, Surface Pro 7, Windows 10.)

See the screen recording: (this depicts the crash at a much slower speed, possible due to recording 4K screen.)
https://1drv.ms/v/s!AkUfVfS9fxHTiaw5vADJ4u2ave7Usg?e=lXaTbC
(Same file as attached.)

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    17 replies

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    JesperJohag
    JesperJohagAuthor
    Participating Frequently
    February 21, 2022

    No video files. Only Canon CR2 and CR3-files.

    J
    Adobe Employee
    JulieKmoch
    Adobe Employee
    February 16, 2022

    For those of you who are crashing on launch, has anyone noticed whether there is a video file (movie) in your catalog that is selected at that time? 

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    February 11, 2022

    I found your crash log and have reopened the issue. Engineering is investigating. Thank you for the report. 

    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    October 27, 2021

    We've reviewed the email address you use with this forum and find no crash reports in our system.

     

    Did you see a crash dialog?

    Do you use a different email address when filling out the crash report?

    Was the crash dialog Adobe or Microsoft?

    Rikk Flohr: Adobe Photography Org
    JesperJohag
    JesperJohagAuthor
    Participating Frequently
    October 27, 2021

    Hello Rikk! 🙂

    Yes, I use the same email address (jesper@pale**dot.se). There are no crash dialog visible, Lightroom simply disappears from the screen. Se the attached screen recording in my first post.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    October 27, 2021

    The crash in the in the video looks like either a video driver or hardware level failure. Have you checked your Microsoft logs to see what the offending component is of the crash?

    Rikk Flohr: Adobe Photography Org
    JesperJohag
    JesperJohagAuthor
    Participating Frequently
    October 27, 2021

    Using newest available driver 496.49 the same issue persists. ☹

    JesperJohag
    JesperJohagAuthor
    Participating Frequently
    October 27, 2021

    I missed the other identical thread, I'm upgrading the drivers just now... hope it works...

    K
    Kaputnik
    Participating Frequently
    October 26, 2021

    After updating lightroom CC to the new version 5 "Max" update, i cant start it anymore. It crashes just as its done booting up.

     

    OS: Win 10 professional 64 bit

    GPU: Nvidia Geforce 1070 GTX

    CPU: Intel i7700k

    Memory: 32GB

     

    I tried restarting the PC already, but nothing else so far. I did send the crash report. Lightroom did work flawless prior to the update.

     

    BR

    D
    defaultdt3aen74989y
    Participant
    October 26, 2021

    I have the same problem Win 10 Home 64 Bit, 5600M GPU, 4800H CPU, 32GB RAM, did the update opened the new Lightroom update and it just freezes right after the boopity boop noise it makes, I tried rebooting and stilll freezes, I tried uninstalling and keeping settings and reinstalling still freezes, tried uninstalling and reinstalling without keeping settings, I got the welcome screen which worked fine, but as soon as I tried to open an image it froze.

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