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Helen29535738qph9
Participant
April 22, 2023

P: Crash (8353820) UI.DLL

  • April 22, 2023
  • 3 replies
  • 1748 views

I've got Lightroom v 6.3.1 and have been using Lr for ages and it been working fine. On opening it up this morning it came up with a message saying "Updating - Lightroom needs to do some housekeeping". It then opens the app OK but as soon as I try to do anything with a photo e.g. export it after processing or access one of the menus it crashes. I've restarted the computer, I've uninstalled 6.3.1. and gone back to 6.3 but no joy (interestingly when I ran 6.3 for the first time it came up with the same "Updating - Lightroom needs to do some housekeeping".  I'm on Windows 10 (and it's up to date - today), and have sent a error report.

 

Any ideas on what to do please?

This topic has been closed for replies.

3 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
October 10, 2023

Greetings all,

 

Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    April 27, 2023

    Linked to crash report - assign bug. 

    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    April 22, 2023

    We’ve reviewed the email address you use with this forum and find no crash reports in our system.

     

    Did you see a crash dialog?

    Do you use a different email address when filling out the crash report?

    Was the crash dialog Adobe’s? Microsoft’s?

     

    Rikk Flohr: Adobe Photography Org
    H
    Helen29535738qph9Author
    Participant
    April 22, 2023

    Yes I saw a crash report dialogue and it's the same email address, and yes it's Adobe's.  Attached is the report.  Really hope you can help me please!

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    April 24, 2023

    I find no crash reports for you under 6.3.1. I did find one under 6.3. 
    Can you confirm a new crash on 6.3.1 and submit the report when it crashes?

    Rikk Flohr: Adobe Photography Org
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