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Chris Sims Photography
Known Participant
July 11, 2024

P: (Crash) (bucket: 9838941) Crash on Opening

  • July 11, 2024
  • 18 replies
  • 3135 views

Here we go again. Lightroom began crashing on me over the last few days. All updates are current. Working fine thru the editing process and just began crashing. I have filed many reports and no contact from Lightroom yet. Anyone else have this issue just begin? Hoping for a work around. 

 

[Mod: Moved to the appropriate Lightroom ecosystem forum]

 

    18 replies

    Show previous replies
    C
    Chris Sims PhotographyAuthor
    Known Participant
    September 17, 2024

    Rikk,

    I am still patiently waiting to get back into my Lightroom desktop program. I am wearing thin using the App to edit my photos. Any word on a timeline for a repair for this ? 

    C
    Chris Sims PhotographyAuthor
    Known Participant
    October 12, 2024

    I need immediate help from anyone that can help. My wife is on her death bed here in Hospice. I was editing the photos from our lives getting them ready for the funeral home. These are her Memorial photo gallery and video. I have ran into the same issue that had plagued me for month and months. I have yet to get one single ounce of help from the developers of a software I pay yearly in advance to be able to use. I need help getting this software working long enough to edit my wifes photos for her funeral. Please for the love of God Help Me. I am at my wits end.  Please Upvote this for me

     

    Lightroom version: 7.5 x64 [ 20240801-2320-5b173a1 ] (Aug 1 2024)
    NGL Version: 1.37.0.9
    WF Version: 6.4 b041ae4
    VF Version: 1.0.139
    HIL Version: 40409
    CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0

    Operating system: Windows 10
    OS Version: Windows 10 Home (2009)
    Application architecture: x64
    System architecture: x64
    Computer model: Dell Inc. Inspiron 5675 / AMD Ryzen 7 1700X Eight-Core Processor
    Logical processor count: 16
    Processor speed: 3.3 GHz
    Built-in memory: 32661.0 MB
    Real memory available to Lightroom: 32661.0 MB
    Real memory used by Lightroom: 540.1 MB (1.6%)
    Virtual memory used by Lightroom: 453.8 MB
    Memory cache size: 275.9 MB

    Internal Camera Raw version: 16.5 [ 1953 ]
    Maximum thread count used by Camera Raw: 9
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 0MB / 16330MB (0%)

    Display: 1920x1080
    System DPI setting: 96 DPI
    Desktop composition enabled: Yes
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info: Unknown
    Graphics Processor Detail: loaded: No, supported: No, compute: No, init: I1_Failed, hard: fail_no_gpu2, soft: not_checked, al: No, dl: No
    OS Media Capability: true

    Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
    Settings Folder: C:\Users\csims\AppData\Roaming\Adobe\Lightroom CC
    Library Folder: C:\Users\csims\AppData\Local\Adobe\Lightroom CC\Data

    C
    Chris Sims PhotographyAuthor
    Known Participant
    August 30, 2024

    Still unable to make it past the boot up of the software. Trying every day. No change. 

    Kadu khara
    Kadu khara
    Participant
    March 27, 2026

    Still una having the same issues except lightroom is using between 1,500-15,000,000mb then crashing out and locking up my pc. I updated my ram to 32gb because I thouhgt that was it, nope didnt help. Ive updated the app. Deleted and reinstalled lightroom, ps, adobe in general. I deleted all my photos. re uploaded the photos im trying to edit.ble to make it past the boot up of the software. Trying every day. No change. 

     

    M
    Matt33868737xgsq
    Participant
    August 23, 2024

    Im having the same issues except lightroom is using between 1,500-15,000,000mb then crashing out and locking up my pc. I updated my ram to 32gb because I thouhgt that was it, nope didnt help. Ive updated the app. Deleted and reinstalled lightroom, ps, adobe in general. I deleted all my photos. re uploaded the photos im trying to edit. Still locks up and crashes.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    August 20, 2024

    Thanks for the updated 7.5 information. @Chris Sims Photography  I was able to locate some detailed reports this time and get the forwarded to the developer. This thread will be updated when I have more information. 

    Thanks for sticking with this. 

    Rikk Flohr: Adobe Photography Org
    A
    Adrian35907248h9vd
    Participant
    July 15, 2024

    I am having the same issue, crash reports will be under e-mail adycarter"at"btinternet.com, using windows 11.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    July 15, 2024

    @Adrian35907248h9vd  You have no crash reports filed under this address. 

    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    July 12, 2024

    We’ve reviewed the email address you use with this forum and find no crash reports in our system.

     

    Did you see a crash dialog?

    Do you use a different email address when filling out the crash report?

    Was the crash dialog Adobe’s? Microsoft’s? 

     

    Rikk Flohr: Adobe Photography Org
    C
    Chris Sims PhotographyAuthor
    Known Participant
    July 14, 2024

    Light room crash report window. I use this email. address : chris.sims.aerial.photographer"at"gmail.com

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    July 15, 2024

    Thanks, @Chris Sims Photography. I see two separate but unrelated very low-volume crashes for you in the system, which typically point to a system-specific problem. 

    A description of what you are doing when the crash occurs might help isolate it. 

    Rikk Flohr: Adobe Photography Org
    C
    Chris Sims PhotographyAuthor
    Known Participant
    July 11, 2024

    Lightroom version: 7.4.1 x64 [ 20240625-1512-ca1977c ] (Jun 25 2024)
    NGL Version: 1.37.0.9
    WF Version: 6.4 b041ae4
    VF Version: 1.0.139
    HIL Version: 40409
    CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0

    Operating system: Windows 10
    OS Version: Windows 10 Home (2009)
    Application architecture: x64
    System architecture: x64
    Computer model: Dell Inc. Inspiron 5675 / AMD Ryzen 7 1700X Eight-Core Processor
    Logical processor count: 16
    Processor speed: 3.3 GHz
    Built-in memory: 32661.0 MB
    Real memory available to Lightroom: 32661.0 MB
    Real memory used by Lightroom: 1956.3 MB (5.9%)
    Virtual memory used by Lightroom: 4802.7 MB
    Memory cache size: 3302.3 MB

    Internal Camera Raw version: 16.4 [ 1897 ]
    Maximum thread count used by Camera Raw: 9
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 646MB / 16330MB (3%)

    Display: 1920x1080
    System DPI setting: 96 DPI
    Desktop composition enabled: Yes
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info: DirectX: AMD Radeon RX 6700 XT (32.0.11021.1011) - 12 GB
    Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
    OS Media Capability: true

    Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
    Settings Folder: C:\Users\csims\AppData\Roaming\Adobe\Lightroom CC
    Library Folder: C:\Users\csims\AppData\Local\Adobe\Lightroom CC\Data

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    July 11, 2024

    What GPU do you have? Which driver version? Dual graphics?

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