Known Participant

P: (Crash) (bucket: 9838941) Crash on Opening

Forum|Forum|1 year ago
July 11, 2024
16 replies
3009 views

Here we go again. Lightroom began crashing on me over the last few days. All updates are current. Working fine thru the editing process and just began crashing. I have filed many reports and no contact from Lightroom yet. Anyone else have this issue just begin? Hoping for a work around.

[Mod: Moved to the appropriate Lightroom ecosystem forum]

Windows

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M

Matt33868737xgsq

Participant

Im having the same issues except lightroom is using between 1,500-15,000,000mb then crashing out and locking up my pc. I updated my ram to 32gb because I thouhgt that was it, nope didnt help. Ive updated the app. Deleted and reinstalled lightroom, ps, adobe in general. I deleted all my photos. re uploaded the photos im trying to edit. Still locks up and crashes.

Rikk Flohr_Photography

Community Manager

Thanks for the updated 7.5 information. @Chris Sims Photography I was able to locate some detailed reports this time and get the forwarded to the developer. This thread will be updated when I have more information.

Thanks for sticking with this.

Rikk Flohr: Adobe Photography Org

A

Adrian35907248h9vd

Participant

I am having the same issue, crash reports will be under e-mail adycarter"at"btinternet.com, using windows 11.

Rikk Flohr_Photography

Community Manager

@Adrian35907248h9vd You have no crash reports filed under this address.

Rikk Flohr: Adobe Photography Org

Rikk Flohr_Photography

Community Manager

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

Rikk Flohr: Adobe Photography Org

C

Chris Sims PhotographyAuthor

Known Participant

Light room crash report window. I use this email. address : chris.sims.aerial.photographer"at"gmail.com

Rikk Flohr_Photography

Community Manager

Thanks, @Chris Sims Photography. I see two separate but unrelated very low-volume crashes for you in the system, which typically point to a system-specific problem.

A description of what you are doing when the crash occurs might help isolate it.

Rikk Flohr: Adobe Photography Org

C

Chris Sims PhotographyAuthor

Known Participant

Lightroom version: 7.4.1 x64 [ 20240625-1512-ca1977c ] (Jun 25 2024)
NGL Version: 1.37.0.9
WF Version: 6.4 b041ae4
VF Version: 1.0.139
HIL Version: 40409
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0

Operating system: Windows 10
OS Version: Windows 10 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: Dell Inc. Inspiron 5675 / AMD Ryzen 7 1700X Eight-Core Processor
Logical processor count: 16
Processor speed: 3.3 GHz
Built-in memory: 32661.0 MB
Real memory available to Lightroom: 32661.0 MB
Real memory used by Lightroom: 1956.3 MB (5.9%)
Virtual memory used by Lightroom: 4802.7 MB
Memory cache size: 3302.3 MB

Internal Camera Raw version: 16.4 [ 1897 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 646MB / 16330MB (3%)

Display: 1920x1080
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: AMD Radeon RX 6700 XT (32.0.11021.1011) - 12 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\csims\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\csims\AppData\Local\Adobe\Lightroom CC\Data