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barrybriggs14
Participant
March 25, 2025

P: Crash on launch (10435290)

  • March 25, 2025
  • 5 replies
  • 432 views

Just downloaded Lightroom. Brand new user and newbie. Clean machine -- Ryzen 9 16-core, 128GB RAM, Nvidia 5070 GPU. Crashes before can even access menus. Crash dumps sent.

5 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
March 27, 2025

Updated Video Driver - Changing Status to fixed.

Rikk Flohr: Adobe Photography Org
B
barrybriggs14Author
Participant
March 27, 2025

Fixing to Nvidia driver 572.83 (3/18/25) fixed the problem. 

 

Thanks all.

Julie k
Community Manager
Julie kCommunity Manager
Community Manager
March 27, 2025

This looks like a GPU driver issue. Please try updating from Nvidia's website.

https://www.nvidia.com/en-us/drivers/

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
March 26, 2025

Thank you for submitting your logs. I've located them and launched an investigatory ticket on your behalf. 

 

Rikk Flohr: Adobe Photography Org
B
barrybriggs14Author
Participant
March 25, 2025

Lightroom Classic and Photoshop seem to work ok. Windows 11 24H2.

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