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p_harish1010
Participant
May 17, 2018

P: Crashes and extremely buggy on Samsung Galaxy S8

  • May 17, 2018
  • 6 replies
  • 153 views

Lightroom App on Samsung Galaxy S8 crashes a lot and is extremely slow while editing. The phone become hot. App crashes or says "App is not responding." I bought the subscription but very disappointed with the mobile. I need this bug to be fixed please. 

I tried reinstalling the app multiple times but no change. Phone is up to date running on Oreo OS.

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6 replies

p_harish1010
Participant
June 4, 2018
Can I get an update on this please?
p_harish1010
Participant
May 28, 2018
Hi Rikk Flohr,


As per your request, I have taken a video recording of the same. I was able to replicate the issue.

Please find the recorded link: https://photos.app.goo.gl/cJcrNMcSh69a7S6h1

Also, you can notice the bugs at the below timestamps:

3:35(App Crashed)

5:32 (Distorted App UI): Attached screenshot as well for your reference.
I have also sent feedback through the App. Alternatively, you can check my logs through the link: https://drive.google.com/open?id=1SJ3ujY6pb7hZv8xpeq8Pi-BVH4SKmwTf 

Thanks.
praveenp3459686
Adobe Employee
Adobe Employee
May 18, 2018
We work on user sent reports/logs, hopefully in future updates you will receive fixe. More information/steps helps dig dip and resolve issues faster.

If you are able to reproduce the issue consistently, I would recommend to send the diagnostic log to us. Below are the steps to generate the diagnostic log:
  • Enable the Diagnostic mode i.e. Go to Settings Panel and long press on top left “Lr” icon (this will enable “Send Feedback” button on Settings Panel).
  • Now reproduce the issue and soon as you encounter the issue, reopen settings panel and tap on “Send Feedback” button at the end.
  • Within few seconds the sharing sheet will open, send across the logs. As the logs will be sent in a separate thread, please provide overview of the issue.
Rikk Flohr_Photography
Community Manager
Community Manager
May 18, 2018
@10691506 Pakala, 

Is there any reason you cannot share a quick video? It would be extremely helpful.
Rikk Flohr: Adobe Photography Org
p_harish1010
Participant
May 18, 2018
I have been continuously sending feedbacks whenever the App crashes and when prompts me to send feedback along with system logs. I am sure you people can figure out the issue through logs much easily than my screen recording. 
praveenp3459686
Adobe Employee
Adobe Employee
May 18, 2018
Hi Harish, can you please reach out to us on LrAndroid-Feedback@adobe.com with more details about the issue. Also can you please share a screen recording of the issue on the same mail, it will help us to understand the issue. We will investigate it further.