Skip to main content
I
isabelaa20760570
Participant
June 17, 2024

P: Crashes during Masking

  • June 17, 2024
  • 2 replies
  • 322 views

Hello!

 

I have had issues for awhile now with my app crashing. Before it seemed to be an issue with space on my device, but now, even with free space, my Lightroom Mobile crashes whenever I try to Select Subject masking.

 

Hope to see a fix soon! 🙂

 

Thanks in advance,

Bel Athey

This topic has been closed for replies.

2 replies

C
Community Manager
Charlie.DCommunity Manager
Community Manager
June 19, 2024

Converting the post to a bug and setting to "Acknowledged" as QA is able to reproduce the issue for further investigation.  

Note: This seems to affect only 3GB iOS devices on iOS 16.  3 GB devices that can update to iOS 17 are not able to reproduce this issue.

E
Estiven38117091li6c
Participant
June 18, 2024

After updating the latest version of Adobe Lightroom (9.3.1) the app closes when I try to apply the mask to select a person. The truth is I don't know what to do to solve this problem. My phone is an iPhone 8 Plus with iOS 16.7.4. Thanks!!!

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices