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March 24, 2025

P: Crashing at start (10501100)

  • March 24, 2025
  • 2 replies
  • 261 views

So the other day the app was running smoothly (even AI Denoise) till this time.

Lightroom crashes everytime I try to AI Denoise a RAW image (the pop up doesn't even show up) and also started to crash on start.
Also Lightroom Classic crashes when I try to AI Denoise a RAW image (the pop up with the loading comes up but it freezes and crashes)

I tried to uninstall and reinstall everything, cleared every cache i found, but nothing changed.
I also followed this discussion (https://community.adobe.com/t5/creative-cloud-services-discussions/deleting-all-cache-files-under-adobe-and-old-stuff-in-application-support-after-running-cc-clean/td-p/13491138) but still no solution.

This is my system info:

 

Lightroom version: 8.2 x64 [ 20250201-0700-1b12095 ] (Feb 1 2025)
NGL Version: 1.39.0.9
WF Version: 7.2 963a5a9
VF Version: 1.0.154
HIL Version: 40501
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0
PH Version: 5.0

Operating system: Windows 11
OS Version: Windows 11 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: ASUSTeK COMPUTER INC. ASUS Zenbook 14 UX3405MA_UX3405MA / Intel(R) Core(TM) Ultra 7 155H
Logical processor count: 22
Processor speed: 2,9 GHz
Real memory available to Lightroom: 15742,9 MB
Real memory used by Lightroom: 988,2 MB (6,2%)
Virtual memory used by Lightroom: 942,1 MB
Memory cache size: 527,6 MB

Internal Camera Raw version: 17.2 [ 2155 ]
Maximum thread count used by Camera Raw: 12
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 5823MB (0%)

Display: 1920x1200
System DPI setting: 96 DPI
Dark Mode: Yes
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: Intel(R) Arc(TM) Graphics (32.0.101.6314)
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\gamed\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\gamed\AppData\Local\Adobe\Lightroom CC\Data



<Crash Reported Deleted>

2 replies

Julie k
Community Manager
Community Manager
March 27, 2025

This looks like a GPU driver problem. Please try updating your video driver from Intel's website. https://www.intel.com/content/www/us/en/support/products/80939/graphics.html

Rikk Flohr_Photography
Community Manager
Community Manager
March 25, 2025

I've located your crash report and added you to the existing bug. 

Please follow this thread for updated information as it is available. 

Rikk Flohr: Adobe Photography Org