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March 24, 2025

P: Crashing at start (10501100)

  • March 24, 2025
  • 2 replies
  • 277 views

So the other day the app was running smoothly (even AI Denoise) till this time.

Lightroom crashes everytime I try to AI Denoise a RAW image (the pop up doesn't even show up) and also started to crash on start.
Also Lightroom Classic crashes when I try to AI Denoise a RAW image (the pop up with the loading comes up but it freezes and crashes)

I tried to uninstall and reinstall everything, cleared every cache i found, but nothing changed.
I also followed this discussion (https://community.adobe.com/t5/creative-cloud-services-discussions/deleting-all-cache-files-under-adobe-and-old-stuff-in-application-support-after-running-cc-clean/td-p/13491138) but still no solution.

This is my system info:

 

Lightroom version: 8.2 x64 [ 20250201-0700-1b12095 ] (Feb 1 2025)
NGL Version: 1.39.0.9
WF Version: 7.2 963a5a9
VF Version: 1.0.154
HIL Version: 40501
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0
PH Version: 5.0

Operating system: Windows 11
OS Version: Windows 11 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: ASUSTeK COMPUTER INC. ASUS Zenbook 14 UX3405MA_UX3405MA / Intel(R) Core(TM) Ultra 7 155H
Logical processor count: 22
Processor speed: 2,9 GHz
Real memory available to Lightroom: 15742,9 MB
Real memory used by Lightroom: 988,2 MB (6,2%)
Virtual memory used by Lightroom: 942,1 MB
Memory cache size: 527,6 MB

Internal Camera Raw version: 17.2 [ 2155 ]
Maximum thread count used by Camera Raw: 12
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 5823MB (0%)

Display: 1920x1200
System DPI setting: 96 DPI
Dark Mode: Yes
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: Intel(R) Arc(TM) Graphics (32.0.101.6314)
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\gamed\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\gamed\AppData\Local\Adobe\Lightroom CC\Data



<Crash Reported Deleted>

2 replies

Julie k
Adobe Employee
Adobe Employee
March 27, 2025

This looks like a GPU driver problem. Please try updating your video driver from Intel's website. https://www.intel.com/content/www/us/en/support/products/80939/graphics.html

Rikk Flohr -
Community Manager
March 25, 2025

I've located your crash report and added you to the existing bug. 

Please follow this thread for updated information as it is available. 

Rikk Flohr: Adobe Photography Org