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Håkan5FD9
Participant
November 18, 2019

P: Desktop: Crashes when trying to edit photos

  • November 18, 2019
  • 21 replies
  • 656 views

After updating to the latest version I cannot edit photos, Lightroom crashses but without crashreport. I'm running Windows 10.

    This topic has been closed for replies.

    21 replies

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    Emrah36518670kvgu
    Participant
    April 4, 2024

    hello, I have the same problem, it freezes when processing photos, I get no error, I can't switch to another photo, I can't do anything.

    F
    FeedbackCommunityMember
    Inspiring
    September 29, 2020

    Thank you! I will do try do that 🙂

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    September 29, 2020

    Go to your Adobe Creative Cloud app and look for an update and install it from there. It should update you from 8.1 to 9.4 as long as your OS supports the new version. 

    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMember
    Inspiring
    September 29, 2020

    Great thank you so much! Really appreciate it! Can I just update that online?

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    September 29, 2020

    KayleeM - this information shows you do not have Lightroom Desktop (Currently 3.4)  You have an old version of LIghtroom Classic (8.1) which is currently on 9.4. You should probably update your Lightroom Classic to 9.4 and if you still have issues start a thread under Lightroom Classic. 

    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMember
    Inspiring
    September 29, 2020

    Lightroom Classic version: 8.1 [ 1200465 ]
    License: Creative Cloud
    Language setting: en
    Operating system: Windows 10 - Home Premium Edition
    Version: 10.0.18362
    Application architecture: x64
    System architecture: x64
    Logical processor count: 4
    Processor speed: 2,3 GHz
    Built-in memory: 8088,0 MB
    Real memory available to Lightroom: 8088,0 MB
    Real memory used by Lightroom: 834,1 MB (10,3%)
    Virtual memory used by Lightroom: 944,8 MB
    GDI objects count: 729
    USER objects count: 2773
    Process handles count: 1634
    Memory cache size: 16,7MB
    Internal Camera Raw version: 11.1 [ 112 ]
    Maximum thread count used by Camera Raw: 3
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 429MB / 4044MB (10%)
    Camera Raw real memory: 430MB / 8088MB (5%)
    System DPI setting: 120 DPI
    Desktop composition enabled: Yes
    Displays: 1) 1920x1080
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info:
    DirectX: NVIDIA GeForce GTX 950M (24.21.13.9835)



    Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
    Library Path: C:\Users\kayle\Pictures\Lightroom\Lightroom Catalog-2.lrcat
    Settings Folder: C:\Users\kayle\AppData\Roaming\Adobe\Lightroom

    Installed Plugins:
    1) AdobeStock
    2) Canon Tether Plugin
    3) Facebook
    4) Flickr
    5) Nikon Tether Plugin

    Config.lua flags: None

    Adapter #1: Vendor : 10de
        Device : 139a
        Subsystem : 11301043
        Revision : a2
        Video Memory : 2010
    Adapter #2: Vendor : 8086
        Device : 191b
        Subsystem : 11301043
        Revision : 6
        Video Memory : 80
    Adapter #3: Vendor : 1414
        Device : 8c
        Subsystem : 0
        Revision : 0
        Video Memory : 0
    AudioDeviceIOBlockSize: 1024
    AudioDeviceName: Headphones (BW65 Stereo)
    AudioDeviceNumberOfChannels: 2
    AudioDeviceSampleRate: 44100
    Build: 12.1x4
    Direct2DEnabled: false
    GL_ACCUM_ALPHA_BITS: 16
    GL_ACCUM_BLUE_BITS: 16
    GL_ACCUM_GREEN_BITS: 16
    GL_ACCUM_RED_BITS: 16
    GL_ALPHA_BITS: 0
    GL_BLUE_BITS: 8
    GL_DEPTH_BITS: 24
    GL_GREEN_BITS: 8
    GL_MAX_3D_TEXTURE_SIZE: 2048
    GL_MAX_TEXTURE_SIZE: 16384
    GL_MAX_TEXTURE_UNITS: 4
    GL_MAX_VIEWPORT_DIMS: 16384,16384
    GL_RED_BITS: 8
    GL_RENDERER: GeForce GTX 950M/PCIe/SSE2
    GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
    GL_STENCIL_BITS: 8
    GL_VENDOR: NVIDIA Corporation
    GL_VERSION: 4.6.0 NVIDIA 398.35
    GPUDeviceEnabled: false
    OGLEnabled: true

    F
    FeedbackCommunityMember
    Inspiring
    September 6, 2020
    Lightroom version: 3.3 MAS X64 [ 20200611-1039-7df19f1 ] (Jun 11 2020)
    NGL Version: 1.17.0.35
    WF Version: 2.3 developer
    Operating system: macOS
    OS Version: 10.15 [5]
    Application architecture: x64
    Computer model: MacBookPro12,1 / Intel(R) Core(TM) i7-5557U CPU @ 3.10GHz
    Logical processor count: 4
    Processor speed: 3.1 GHz
    Built-in memory: 16,384.0 MB
    Real memory available to Lightroom: 16,384.0 MB
    Real memory used by Lightroom: 3,117.7 MB (19.0%)
    Virtual memory used by Lightroom: 5,373.3 MB
    Memory cache size: 2,841.0 MB
    Internal Camera Raw version: 12.3 [ 493 ]
    Maximum thread count used by Camera Raw: 3
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 1536MB / 8191MB (18%)
    Camera Raw real memory: 1537MB / 16384MB (9%)
    Displays: 1) 2560x1600

    Graphics Processor Info: Metal: Intel(R) Iris(TM) Graphics 6100
    Graphics Processor Detail: loaded: Yes, supported: Yes, compute: No, init: I2_GPU2, hard: fail_black_list_gpu3, soft: not_checked, wl: No, bl: Yes
    OS Media Capability: true

    Application Folder: /Applications
    Settings Folder: /Users/mymac/Library/Containers/com.adobe.mas.lightroomCC/Data/Library/Application Support/Adobe/Lightroom CC
    Library Folder: /Users/mymac/Pictures/Lightroom Library.lrlibrary

    F
    FeedbackCommunityMember
    Inspiring
    September 6, 2020
    I haver version 3.3, its always worked fine...until tonight. i began editing about 155 photos. i got about 95 photos in and had to leave for a few hours. I left the program up and running with my computer plugged in. When i came back and tried to resume editing, it didnt save the edit changes i made.... i went back to the same photo like three times! i then tried to quit the program, but that didnt work either. FORCE QUIT didnt work either... my computer wont restart because lightroom is running.... im stuck... the photos i worked on editing before i left are saved, but the program freezes and wont let them export either... HELP

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    June 16, 2020
    Version 3.3, an update to Lightroom Desktop, went live on June 15, 2020 and contains a fix for this issue. Please install the update and respond back if it does not cure the issue for you. Thank you for your patience!
    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMember
    Inspiring
    December 19, 2019
    s working very badly with the new OS of Apple. it doesnt download easily the pictures from SD cards. and doesnt crash but it gets stuck. doesnt work. doesnt uppload even the local library. it used to be a nice app. but now... 
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