Skip to main content
A
ajgnet
Known Participant
November 1, 2020

P: Desktop: Sliders have no effect on editing photo

  • November 1, 2020
  • 25 replies
  • 744 views

In the edit panel, adjusting any of the sliders on the right has no impact on changing the image. This occurs when editing CR3 Raw images from a Canon R5. I've tried re-installing, enabling/disabling hardware acceleration, enabling/disabling local cache of image and previews. This is on Windows 10.  GPU is a 2080 Ti. Any ideas? 
 
https://share.icloud.com/photos/0L2_3oMFZ46lXV3odbdSu4dQg

This topic has been closed for replies.

25 replies

Show previous replies
Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
November 2, 2020

I can edit fine in Windows and Mac

Rikk Flohr: Adobe Photography Org
A
ajgnetAuthor
Known Participant
November 2, 2020

Just a reminder that I am using windows 10 oct. update. I did the above with no change. I can edit successfully on Mac, iOS, and Android. Not Windows.

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
November 2, 2020

The file edits without any issues on my end. (10.15.7) which leads me to believe the issue is system-specific. I know you attempted a reinstall but could you follow this procudure:

Clean Lightroom Install Procedure

Close Lightroom

Restart the computer

Use the Adobe Creative Cloud App to uninstall Lightroom

Restart the computer

Install Lightroom via the Creative Cloud App without launching any other programs.

Restart the computer

Launch Lightroom

Wait 5 minutes

Rikk Flohr: Adobe Photography Org
A
ajgnetAuthor
Known Participant
November 2, 2020

Sure, here you go:

https://drive.google.com/drive/folders/1_TuJ9qfP7OnabRxeMn0JdQd9S5FQDX27?usp=sharing

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
November 2, 2020

Can you share a file with me that exhibits the issue?

Rikk Flohr: Adobe Photography Org
A
ajgnetAuthor
Known Participant
November 2, 2020

Yes it is. 457.09 WHQL. I have tried older drivers as well.

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
November 2, 2020

Is your video driver the latest nVidia has to offer?

Rikk Flohr: Adobe Photography Org
A
ajgnetAuthor
Known Participant
November 2, 2020

4.0 ... 2020 1007-0818-b2c04b4 Build

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
November 2, 2020

Please go to Help>System Info… and get us the exact installed version number of your software. 

Rikk Flohr: Adobe Photography Org
A
ajgnetAuthor
Known Participant
November 2, 2020

Hi Rik, I did the above, including restarting 3 times and waiting 5 minutes--and the problem still appears. This is after a fresh install of Windows 10 updated to the latest software (I reformatted to try to fix this problem). See the attached image. Now, CR3 images from the R5 do not thumbnail.

 

 

Show more replies
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices