P: Desktop: Syncing Issues when Originals are stored on a NAS

55083 photos; 424 GB

84,000 photos; 687 GB

Guys, can you help me test a theory please? Can you post how many photos are in All Photos? And how much cloud space they take up?

Hi guys

I'm having the exact same problem. I recently switched to Lightroom CC and I have about 260GB of images on Adobe's servers. I then configured Lightroom CC to download the master images to a folder on my Synology NAS. At first everything seemed fine and Lightroom started downloading. However, after about 80GB the problems started and the download became slower and slower. With a lot of playing I managed to get to about 120GB but in the end the download halted completely. At some point I came up with the idea to reset my masters downloads folder to a local folder. So I opened the preferences, set everything correctly, clicked "Done" and then Lightroom prompted me with the dialog that it needed to restart in order for my settings to apply. I clicked restart. However, the application did not restart. I could reproduce this problem and I further noticed that when changing something in the application settings and then reopening the application settings my changes weren't even there anymore. Also other aspects of the application began behaving very weirdly (extreme long load times when looking at images, I could not pause the sync anymore, etc...). In essence Lightroom behaved completely unpredictable. After a lot of fiddeling around I somehow managed that Lightroom accepted my choice of a local folder and about 5GB of my 120GB of downloaded images made it to from my NAS to my local drive. That's a bit weird.... where have the other 115GB gone?? However, Lightroom then immediately began downloading at full speed from the servers and my masters were on my machine in a matter of hours. 

In conclusion I can say that putting the master folder on a NAS does not work with Lightroom CC. At least in my setup. Something seems very wrong when attempting this.

I'm running MacOS Mojave, I have a DS1415+ and I normally get an upload speed of about 700 Mbit/s to my NAS (on WIFI). My Mac is connected via WIFI to the local network. The network drive is mounted using the SMB protocol (not AFP).

Since syncing to a NAS is officially documented on the Lightroom CC help pages I hope that Adobe fixes this issue in a timely manner.

As a sidenote to Adobe: please make it also possible to "back up" all albums and not only the masters. I want to have a worst case scenario backup of my work on my harddrive as well.   

I'm happy to see this topic being resurrected. I spent no less than 20 hours (yes, actual hours) in chat or on the phone with a half-dozen or more official adobe support agents, and in the end, the only solution I could find (not they) to make this work was to forget the NAS and use only a local hard disk for the "store a copy of originals at the specified location" option, then for backup purposes to manually sync the Lightroom CC folder from that to my NAS. Not ideal. 
I'm running a Synology NAS. 1GB LAN connection between computer and NAS, 300/15 Mbps WAN connection. First 1,000-1,800 are no problem, after that a slow and steady grind to a halt. I've sent in several kinds of very large diagnostic files and apparently that was of no help to Adobe. Currently running Lightroom CC 2.3 on macOS 10.14. And internet and LAN are blazing fast for any other kind of activity, so this is a special Adobe cloud sync issue, not a general LAN or WAN issue.

Hello,  

I have a library of 90000 pics for about 1.5 T and I use Lightroom CC to play with them.

I want a backup solution on my NAS on top of the cloud storage.

 

In LR CC preference I have set the local storage of originals to my NAS.

However the following issues are encountered which makes LR CC unusable:

 

1. Syncing is extremely slow.

2. Sync gets stuck at around 22500 pictures. Restarting app and computer allows the sync of a couple more and that's it.

3. While Syncing the application is just stuck with the infamous circle turning and turning for ever.

4. Cannot navigate into my pics while syncing which should work in the background without affecting the app usage.

5. There is no information whatsoever on the status of the sync progress so I dont know where it will end up. If ever.

 

I read some posts that other users are encountering similar issues but Adobe does not come with any proper answer .

 

Note that my computer, NAS, internet, intranet speeds are optimum and work perfectly otherwise.

I have been using this set up locally with Aperture since years with no issues.

 

I am losing my time, money and nerves with all these LR CC issues.

So I would appreciate if you could be of any help.

 

Thanks in advance.

Greetings all,

Since my last comment on this thread 30 days ago I've deployed another Synology NAS configured as closely as I can to what I can glean from the comments found in this thread.  Thus far, we've been unable to reproduce this behavior with our NAS systems in QE.  Syncing operates at the same speed regardless of whether the NAS is connected or not.  We are running Mac 10.14.5 and Win 10 on the NAS and both seem to be performing fine. 

I am hoping someone can provide some additional information that will help us discover where the issue may lie. 

I can confirm that NAS-backups and Lightroom CC are not working as the sync progress gets stuck.
As I explained in another thread, sometimes you can get it to resume uploading/copying by pasting edit settings (even without any changes) onto the unsynced pictures. But it remains extremely sluggish and slow.

No feedback from Adobe so far.

I have tried every possible combination of wired/wireless connection, Mac/Windows, Desktop/Laptop - very unfortunate that Adobe does not put any emphasis on this as I feel this is a huge feature that could close some of the gap between LR and LR CC (for those 'semi-pros' that are fine with the limited capabilities of LR CC). As others have pointed out, I too would like to have the Creative Cloud backup, but I need the .raw files along with the edit settings on a local backup (NAS), otherwise it's a no-go for me.

I'm having the same issues. Syncing is incredibly slow. Lightroom CC is unusable as an editing tool. I'm about to cancel my subscription is a solution isn't found soon - its been months without any progress on this thread.

This is incredibly frustrating and poorly implemented. This is a key feature for Cloud adoption. I wish I could export back to Classic.