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Inspiring
March 16, 2019

P: Desktop: Syncing Issues when Originals are stored on a NAS

  • March 16, 2019
  • 127 replies
  • 4505 views

Hi Rikk,
besides the outage, I am trying to sync my cloud stored data since several weeks on my NAS (Synology), connected via Gigabit Ethernet. in the beginning it works fine but after 10.000 pictures and movies its not going further (I have about 35.000) and plenty of storage. LR freezes, have to start again then additional 2-3 pictures are synced, that's it. Also I can't use LR since then (open pictures, look into people etc.), when I disconnect the NAS I can work, but not sync. Dont understand why this is not a background task and does LR really look up local backuped NAS Data when I work on data (should only be a backup?). Its frustrating, as this would be the major advantage of the solution?? Any Idea?Note: This conversation was created from a reply on: Lightroom CC: Mobile syncs but desktop app doesn't.

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127 replies

Thunderwalker
Participating Frequently
April 28, 2019
I have this same issue when trying to save all originals to my network folder (windows).  I'll send along my diagnostic log as well.
Rikk Flohr_Photography
Community Manager
April 25, 2019
Please see my comment from 4 weeks ago. When the status changes we will update this thread. 
Rikk Flohr: Adobe Photography Org
Inspiring
April 25, 2019
For that, I have some different information which will be fine for all. So for that you just so one thing see some technical review and from there you will get it properly. 

Canon Error code 1660

Affinity Inspiration
Known Participant
April 25, 2019
What happened Here? This thread is very old. Was the issue solved?
Inspiring
April 6, 2019
Any update on this? I have almost 49 thousands pics and I really can't say what is real sync status. 
Rikk Flohr_Photography
Community Manager
March 26, 2019
I am moving this thread to In-progress. We've opened an issue with the engineering team to track this though we haven't yet reproduced this internally. 
Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
March 20, 2019
Stephan we need to get a diagnostic log from you to further investigate your issue.  
Go to Preferences>Account and hold down the [Opt/Alt] key. Click the [Diagnostic Log] button and send the resulting log to:
(email removed)
Rikk Flohr: Adobe Photography Org