Skip to main content
Participating Frequently
October 28, 2020

P: Desktop: Unable to connect to the network.

  • October 28, 2020
  • 56 replies
  • 3010 views

After upgrading to Lightroom Desktop 4.0 (Cloud), all my synced folders are gone. Online version and iOS app versions are both working normally, so why is the Desktop cloud version failing to sync?

This topic has been closed for replies.

56 replies

Rikk Flohr_Photography
Community Manager
Community Manager
November 9, 2020

Excellent.

Let's move on then.

Summary: 

  • Lightroom Desktop 4.0 shows as non-syncing.
  • Assets are in cloud as determined earlier.
  • We've verified that you are logged in to the same Adobe ID on Classic, Devices, and Lightroom Desktop? 

Lets launch Lightroom Desktop. Make sure syncing is not paused and allow to sit for 30 minutes. Then, screenshot the syncing dialog again like you did in your earlier post and post it here. 

Rikk Flohr: Adobe Photography Org
Participating Frequently
November 9, 2020

Yes, I think its safe to say the syncing issue is now resolved. A functioning Lightroom Desktop Online app is front and center now.

Rikk Flohr_Photography
Community Manager
Community Manager
November 9, 2020

Is it safe to say the syncing portion is resolved now? 

Rikk Flohr: Adobe Photography Org
Participating Frequently
November 9, 2020

Followed your instructions for the sync.lrdata file for Lightroom Classic. All photos synced in less than 15 minutes.

Lightroom still cannot connect to Network. I still think that's a weird thing to mention if it's the ONLY resource anywhere in my computing, networking or streaming infrastructure.

Participating Frequently
November 9, 2020

Okay, I know how to look up the size of a file. Specifically, I was speaking to the idea of how would I have known that an edit after I synced the file resulted in a file climbing to over 200MB. I don't, as part of my workflow, pay attention to sizes of synced files, such that I would check if an edit threw it over 200MB, especially if I wasn't aware that would be an issue when syncing.... and perhaps I wasn't paying attention, but I have -never- run into a file size limitation of 200MB as a governing factor for syncing. Is there now a 200 MB file limit? Has there always been and I've just never hit previously? That would indeed be weird as I have several synced files that I can clearly see in my online Lightroom over 1 GB.

I'll review the files and see what comes up.

Rikk Flohr_Photography
Community Manager
Community Manager
November 7, 2020

"How would I know that other than pulling from personal recall, which I cannot?"

  • Look at the screen and click on each of the eight. It will show you the file. Locate it in your Classic catalog and determine if it exceeds the 200 MB threshold or not. If it doesn't-it doesn't matter. If it does, then yes, it does require your memory to determine its state.

WRT Reinstalling LIghtroom: at this point there is no reason to do this nor any reason to believe it would resolve your issue. 

If you can't parse the individual 8 of 9 remaining files in your pending dialog, the next prudent step is perform the reset of your Lightroom sync.lrdata. 

It is stored next to your catalog.

  • Close Lightroom
  • Locate and Rename sync.lrdata  to sync.old
  • Restart

This clears synced data completely and starts over. If you have many files synced it may take some time. I recommend waiting until bedtime to rename the file and then let Lightroom run overnight. 

Rikk Flohr: Adobe Photography Org
Participating Frequently
November 6, 2020

Also should let you know I removed Lightroom from my iPad, power cycled it, and reinstalled Lightroom. After I logged into my Adobe account, its synced everything from my cloud partition in less that 5 minutes, so why is Lightroom Classic not working as expected?

Participating Frequently
November 6, 2020

On lightroom.adobe.com, there are no errors indicated. In fact there's nothing in there about status of syncing operations. In fact, even if I edit a photo in lightroom.adobe.com, no syncing operations are indicated.

As for the iPad file, I've deleted the file.

As for the remaining 8 photos after the iPad photo, what is meant by your statement... "Files were synced - then edited and as a result of the edit are no >200 MB"? How would I know that other than pulling from personal recall, which I cannot?

So as of now, it's still stuck "Uploading" 9 file.

And you never answered my question about a complete uninstall and reinstall of Lightroom on my desktop.

Rikk Flohr_Photography
Community Manager
Community Manager
November 6, 2020

Greetings Paul, 

I am back online today. Looking at this screenshot, it looks like you have an inbound image from an iPad held up downloading. 

1. Go to https://lightroom.adobe.com

2. Do you show any items in the Sync Errors collection (upper right). If so what action does it tell you to take?

Next review the 8 files that are uploading - particularly the Tiff files. Do any of them fit this category:  Files were synced - then edited and as a result of the edit are no >200 MB? 

Rikk Flohr: Adobe Photography Org
Participating Frequently
November 6, 2020

Small update. I turned almost all collection sync off and relocated all the images in the "Specify location for Lightroom's Synced images" from the default Lightroom folder location to another new folder. All the images needed to resync, which took less than five minutes. So now Sync Activity indicates 9 syncing photos and it hasn't budged from that number for over 30 minutes. There are no syncing errors, so what' the hold-up?

And no, Lightroom still can't seem to find the network to sync with cloud storage.  Did I mention I'm frustrated. Yeah, its moving beyond that now. I have other things to do besides spend hours dealing with this. I'm kind angry. I pay for a service that I expect to work. BTW, you never mentioned completely uninstalling Lightroom, then reinstalling. Why is that?