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Inspiring
December 16, 2024

P: Disappearing controls and metadata fields

  • December 16, 2024
  • 5 replies
  • 4480 views

I'm running LR 8.1 on a Mac (Sequoia 15.1.1), and there seem to be some really severe bugs. First off, some of the slider controls will suddenly disappear - I can see the number value, but not the slider itself (e.g. Temp under Color, but I can manually enter a new number for the temp, which is very time intensive when I'm trying to hit the sweet spot). In the Info section (metadata), the fields and their titles will initially appear, but if I've entered something, those fields may disappear and I only see the titles (and sometimes I can click on the solid grey area below the titles to make the text appear when highlighted, but not always). Closing and restarting LR seems to help for a bit.

 

Finally, the memory issue with LR has gotten even worse with this version. I have to close and restart the app a couple of times a day, and *never* leave it open overnight, because otherwise it'll freeze up, with a system message saying that it's using nearly *60GB* of application resources (!). Force quitting and restarting LR returns it to the normal range. 

 

I used to be in charge of app development for a few companies, and I know how difficult it is to QA in all sorts of environments, virtual or real, but this is one of the largest batches of bugs I've yet seen out of one of Adobe's products. They still haven't fixed the disappearing metadata in the iPad version ...

5 replies

Rikk Flohr_Photography
Community Manager
Community Manager
April 24, 2025

Greetings all, 

 

A new update for Adobe Photography Products has been released.  The April updates contain an update for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for being so patient.

Rikk Flohr: Adobe Photography Org
Participant
February 9, 2025

I am experiencing graphics issues since updated macOS to Sequoia 15.3. Gray bars appear on the screen and obstruct the fields used for captioning and keywording. When I reduce the size of the app window these bars remain on the desktop. See attached example images.

Community Manager
December 18, 2024

I've been attempting to reproduce this on my Mac with multiple displays but have not been successful.

 

Would you mine sharing the resolution of your secondary display and conferring with @Rikk Flohr: Photography about it, we'd also like to know which input devices you have connected to your Mac (i.e. a mouse, hardware controller, etc). Thanks!

Participant
March 4, 2025

Hi, no input devices or second displays involved, this is happening on my MacBook Air M2. Attaching a short video which shows the error occuring on the caption field only but I have had up to three bars appearing over several different fields when working with metadata. Quiting app resets everything but this is getting annoying as it starts to occur soon after I start working. If I don't quit the app I instead move the window around so I can see what I have already written in the fields if anything. Best, Nicholas

Participant
February 7, 2025

I have a problem. When I'm in the info section. I get black blocks hiding my title, alt text, caption, description. I can click on the name and it shows up but then when I go into development the blocks remain. See the screenshots. Any ideas why? 

Rikk Flohr_Photography
Community Manager
Community Manager
December 18, 2024

Updating status

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Community Manager
December 16, 2024

I am not able to reproduce the failures you mention. 
I would recommend a preference file reset. 

 

This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop, it can change your local storage location. Please review this setting after resetting preferences. 

 

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

 

Rikk Flohr: Adobe Photography Org
Chapps-LAAuthor
Inspiring
December 17, 2024

Thanks for this - unfortunately, I've already tried it twice and it didn't take. At first, everything seems fine. A few minutes into editing the piece, I'll get to the metatags, and suddenly the field for Caption disappears (blank grey, but if I click on the title 'Caption', the invisible text highlights). Also, more slider controls are fully disappearing, or I can see a tiny sliver of the slider button. See my attachments. I've seen a few other messages from today about parts of the interface disappearing, and this may be in that set of bugs. Unfortunately, this really affects my ability to work in LR, and now I wish I hadn't updated. Can I provide any other info to help diagnose this issue? The preference file has now been reset twice.

Chapps-LAAuthor
Inspiring
December 17, 2024

Sorry, duped one of the screenshots. Here's the one which shows the Highlights slider mostly hidden - just a little of the bottom of the button (or whatever you call the slider indicator) can be seen. Usually the full slider is hidden.