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FeedbackCommunityMember
Inspiring
August 20, 2020

P: Download of album to local storage on iPad never completes

  • August 20, 2020
  • 4 replies
  • 313 views

I have an album selected to store locally on my iPad but the download gets part of the way through and then stops. I’ve tried toggling off and on the store locally option, clearing the cache and restarting Lightroom. I’m running the latest version of Lightroom for iPad and had the same problem with the prior version. The same album downloads without problem in Lightroom for iPhone.There is sufficient storage space on the iPad. 

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    4 replies

    Richard Bourgon
    Richard Bourgon
    Participant
    November 19, 2021

    Not fixed. I have the same issue. Sync on iPad is very unreliable and rarely finishes successfully.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    October 20, 2020

    Greetings,

     

    Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for these issues. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

     

    Thank you for your patience.

    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    August 24, 2020
    Hi, Rikk,
    I'm using iOS 13.6.1, Lightroom 5.4.1 6949FF/1 on a late-2019 ipad.
    I just followed the steps above and the sync has again stopped (currently on image 44 out of 260).
    If I open an images from the album, it then syncs that image, but only that image.
    Thanks
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    August 20, 2020
    Jeremy,

    What is:

    Your iOS version number?
    Your installed Lightroom version number?
    How many files in the Album?
    Is syncing with any Desktop client involved?

    Have you tried this.
    • Launch Lightroom
    • Toggle off store locally for this album
    • Close Lightroom
    • Force Quit Lightroom
    • Restart the iPad
    • Launch Lightroom
    • Go to Album
    • Verify all syncing is complete (Cloud icon)
    • Activate Store Locally option for this album?
    Rikk Flohr: Adobe Photography Org
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