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briang70978409
Participating Frequently
February 27, 2023

P: Edits are fine on Web but revert to a previous edit on Mac or Android

  • February 27, 2023
  • 6 replies
  • 2718 views

On my Mac and my Android phone, lots of my photos in Lightroom CC revert to displaying the original version when I open them up. The thumbnail versions (when I'm looking at a bunch of photos on the screen at the same time) are correct, showing the edited photos. But when I look at an individual photo, the edited version is replaced by the pre-edited original. This does not happen when I'm using Lightroom for the web, but it happens (for the same photos) on both LR for Mac and LR for Android.

 

(Interestingly, if I export the photo, the software correctly exports the edited version even though it has been showing the pre-edited original on the screen.)

 

Help, please!

    This topic has been closed for replies.

    6 replies

    B
    briang70978409Author
    Participating Frequently
    March 8, 2023

    Good question, Julie. These were imported several years ago, so I can't say I remember with total certainty, but I most likely imported them from LR on an iPad (after downloading from camera to iPad). 

    Julie k
    Community Manager
    Julie kCommunity Manager
    Community Manager
    March 7, 2023

    Regarding the files that show this problem...do you happen to remember which platform (Mac, Android, web browser) you imported them from? Or where you last edited them?

    B
    briang70978409Author
    Participating Frequently
    March 6, 2023

    Thanks. That workaround does solve the problem, but I'd have to do it to every affected photo individually, right? I don't see a way to do a batch edit in Lightroom for web.

    So I will probably just wait for the next release, and hope I don't have to wait too long. 🙂

     

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    March 3, 2023

    Our Dev believes you can work around the bug by following this method: "would be to make a slight adjustment in LrW, but only if LrW shows the adjustments while LrD does not."

    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    March 3, 2023

    This has been traced back to a bug that is now fixed and scheduled for our next release. Thank you for your patience.

    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    February 28, 2023

    Greetings

     

    We need additional information to diagnose your report. Can you provide?

    • OS Version for Mac and Android
    • Lightroom Version for Mac and Android
    • Is it possible to provide a short video showing the issue or at least screen shots of Mac, Android, Web and Export? 

    Thanks!

    Rikk Flohr: Adobe Photography Org
    B
    briang70978409Author
    Participating Frequently
    March 1, 2023

    Thanks Rick. All software is up to date:

    • Mac Ventura 13.2.1
    • Android 13 (on Pixel 7 Pro)
    • Lightroom 6.2

    Screenshots from Mac attached. In shot LR1, note the photo in the upper left corner. Shot LR2 is what I see when I open that photo. It starts to correctly show the edited (cropped) version, then reverts to the original, unedited version. ???

    B
    briang70978409Author
    Participating Frequently
    March 1, 2023

    Also: note that this doesn't happen with all the photos in my library. Photos that I have edited more recently are correctly displayed with the edits (with the ability to toggle to show the original). But many older photos don't let me see the full-size edited versions--only the originals.

    Best,
    Brian

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