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marcomartins
marcomartins
Known Participant
August 13, 2018

P: Edits disappear on iOS

  • August 13, 2018
  • 20 replies
  • 256 views

This is something that happened to me sometimes already, the first times I thought that was me that was confused... I don't know if there is a workflow to reproduce the problem but sometimes, after editing a picture, when I return to the Lightroom the edits are not there at all, they disappear!

I just noticed that this was not me getting confused because I have the edited photo saved on my camera roll and on Lightroom I don't have the edits, this is really frustrating!

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    20 replies

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    marcomartins
    marcomartinsAuthor
    Known Participant
    August 26, 2018
    @8510810, any news?
    marcomartins
    marcomartinsAuthor
    Known Participant
    August 19, 2018
    Just let me know what they discovered 
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    August 17, 2018
    Got it. I have forwarded to the engineers to have a look.
    Rikk Flohr: Adobe Photography Org
    marcomartins
    marcomartinsAuthor
    Known Participant
    August 17, 2018
    just sent it
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    August 17, 2018
    Marco,

    We'd like to get a diagnostic log from you to further troubleshoot your issue. 

    iOS Log File can be triggered when you open up the  Lr Mobile settings and then navigate in to the Help&Support section and long-tab (2-3 sec) "Access our Support Forum"-entry and a  diagnostic log will be generated and attached to your local mail client.

    Send to: 
    Rikk Flohr: Adobe Photography Org
    marcomartins
    marcomartinsAuthor
    Known Participant
    August 17, 2018
    ahh sorry, yes it is on my iPhone.
    It is also de latest version, 3.3.1 FB4961
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    August 16, 2018
    Marco, I understood this to be a Lightroom mobile issue. The version number you've supplied is for the desktop version. Could you give me some clarity here- are you working on a device or a computer?
    Rikk Flohr: Adobe Photography Org
    marcomartins
    marcomartinsAuthor
    Known Participant
    August 15, 2018
    I am on latest version, 1.4
    C
    chrisc2898758
    Participant
    August 14, 2018
    I noticed this issue as well and discovered it happened when synchronize over cellular data off and I wasn’t connected to WIFI.

    I started checking the Cloud icon after edits to force a sync if it wasn’t up to date.

    Haven’t noticed it happening for a while.
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    August 14, 2018
    Marco,

    Can you tap on the Lightroom Icon in the upper left and choose About Lightroom. Get us your installed version number please. 
    Rikk Flohr: Adobe Photography Org
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