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marcomartins
Known Participant
August 13, 2018

P: Edits disappear on iOS

  • August 13, 2018
  • 20 replies
  • 267 views

This is something that happened to me sometimes already, the first times I thought that was me that was confused... I don't know if there is a workflow to reproduce the problem but sometimes, after editing a picture, when I return to the Lightroom the edits are not there at all, they disappear!

I just noticed that this was not me getting confused because I have the edited photo saved on my camera roll and on Lightroom I don't have the edits, this is really frustrating!

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20 replies

marcomartins
Known Participant
August 26, 2018
@8510810, any news?
marcomartins
Known Participant
August 19, 2018
Just let me know what they discovered 
Rikk Flohr -
Community Manager
August 17, 2018
Got it. I have forwarded to the engineers to have a look.
Rikk Flohr: Adobe Photography Org
marcomartins
Known Participant
August 17, 2018
just sent it
Rikk Flohr -
Community Manager
August 17, 2018
Marco,

We'd like to get a diagnostic log from you to further troubleshoot your issue. 

iOS Log File can be triggered when you open up the  Lr Mobile settings and then navigate in to the Help&Support section and long-tab (2-3 sec) "Access our Support Forum"-entry and a  diagnostic log will be generated and attached to your local mail client.

Send to: 
Rikk Flohr: Adobe Photography Org
marcomartins
Known Participant
August 17, 2018
ahh sorry, yes it is on my iPhone.
It is also de latest version, 3.3.1 FB4961
Rikk Flohr -
Community Manager
August 16, 2018
Marco, I understood this to be a Lightroom mobile issue. The version number you've supplied is for the desktop version. Could you give me some clarity here- are you working on a device or a computer?
Rikk Flohr: Adobe Photography Org
marcomartins
Known Participant
August 15, 2018
I am on latest version, 1.4
Participant
August 14, 2018
I noticed this issue as well and discovered it happened when synchronize over cellular data off and I wasn’t connected to WIFI.

I started checking the Cloud icon after edits to force a sync if it wasn’t up to date.

Haven’t noticed it happening for a while.
Rikk Flohr -
Community Manager
August 14, 2018
Marco,

Can you tap on the Lightroom Icon in the upper left and choose About Lightroom. Get us your installed version number please. 
Rikk Flohr: Adobe Photography Org