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gbphotographer1
gbphotographer1
Participant
December 13, 2017

P: Error message when opening image

  • December 13, 2017
  • 5 replies
  • 272 views

"Failed to locate toolkit with id: com.adobe.ag.library"

Anyone know why I get this message when I try to open a file with Lightroom CC?
Tried navigating Adobe support and its worse than useless!

    This topic has been closed for replies.

    5 replies

    Rick Spaulding -
    Rick Spaulding -
    Legend
    February 13, 2018
    Hi folks! 

    It is my pleasure to announce that we have released a new version of Lightroom CC tonight. We believe the new version has fixed this issue. Update your application to the new Lightroom CC 1.2 and give it a try.


    Enjoy!

    gbphotographer1
    gbphotographer1Author
    Participant
    December 14, 2017
    Thanks for replying. It appears to have been sorted - see comment below.
    gbphotographer1
    gbphotographer1Author
    Participant
    December 14, 2017
    Thanks for the response. Yes, can do as you recommend.
    Tall J
    Tall J
    Participant
    December 14, 2017
    Hi Graham,

    Thanks for reporting this. We've fixed this internally and the next release should have it.

    In the mean time, could you please use the (+) Add Photos button to import images into Lightroom CC?
    Rick Spaulding -
    Rick Spaulding -
    Legend
    December 13, 2017
    Hi Graham,

    Would you please list the steps it took to produce this message? Also, would you mention the operating system you are using?

    Thanks,

    Rick
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