Inspiring

P: "Ghost" files when saving

Forum|Forum|7 years ago
January 16, 2019
5 replies
308 views

When I save or export photos in LR or PS, they save but do not show up when I attempt to locate them in Finder. They do show up ONLY via "File" > "Open" in PS.

I did find a temporary workaround - when I go to File > Open in PS, I can drag/drop the folder into "My Documents" and then back onto "Desktop" and they show up in the regular finder.

Hard to explain, so I made a youtube video below:
https://www.youtube.com/watch?v=W4owx1NUqLA

V

vc021Author

Inspiring

Jeff, thanks so much for taking the time to help with this - I made a new admin user account and I haven't had a single issue. SUCH a relief, thank you again!!!

Hannah Nicollet

Community Manager

#2 resolved the issue for her

J

J453

Legend

Ugh. OK. Two other things I'd try:

1. Start in safe mode and see if you can reproduce the problem. This eliminates any driver or extension problems.
2. Troubleshoot user permissions by creating a new Admin User account and running Photoshop under the new account to see if the problem persists.

V

vc021Author

Inspiring

Hi! Thanks for the response. I've restarted my mac and reset my preferences in PS. I've been having this issue since I got the iMac in early December! I spoke on the phone with an Apple agent and she says it's a compatibility issue and that she's never seen it before. I don't have issues saving any other type of file - only Adobe.

J

J453

Legend

That's very strange. Sounds like the desktop just isn't updating. Have you simply tried restarting your iMac?

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