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Shajith_05
Participant
May 17, 2025

P: Google Sign-in for Lightroom Mobile products are yielding a 401 Error

  • May 17, 2025
  • 3 replies
  • 552 views

Hi guyz

i need help for solving a issue while signing in on google account on lightroom

 

Error:

 

Access blocked: authorisation error

The oauth client was deleted

error 401: deleted_client

 

im facing this issue only on the application on the web when im signing in its good but while on application its shows the error

 

    3 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    May 18, 2025

    Service has been restored. 

    Rikk Flohr: Adobe Photography Org
      C
      Community Manager
      Charlie.DCommunity Manager
      Community Manager
      May 17, 2025

      The Lightroom Mobile team is still working to resolve this issue.

      Rikk did share good advice about accessing existing subscribed accounts at https://lightroom.adobe.com 

       

      There is a work-around that allows users to sign into Lightroom Mobile. 

       

      Steps: 

      1. Please follow the advice on this"Reset password" help page:

      https://helpx.adobe.com/manage-account/using/change-or-reset-password.html

      2. Once you have created a password at Adobe for your Google email ID, launch Lightroom Mobile.

      3. On Lightroom's sign in screen, then tap the "Adobe" sign in option, and email ID + new Adobe password.

       

       

      Why does this help?
      When using a social service like Google, Facebook, etc to sign in, that other service shares your email ID but handles the sign in validation.  This social service password is not shared to Adobe.  By using Adobe's Reset Password process, a new Adobe-specific password is created for the email ID.  This allow users to sign in directly to Adobe with user email ID + password.  (Later, one can still sign back into the same Adobe account with the social platform option instead, if that is preferred.)

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      May 17, 2025

      There is currently an outage regarding Google Sign-in that is affecting some Lightroom mobile client customers. You can view the outage and any updates at https://status.adobe.com/ 

      The site advises, "Please use a different authentication provider, or you can access your account using Google Sign-In on Lightroom.adobe.com." 

      Rikk Flohr: Adobe Photography Org
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