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Rikk Flohr_Photography
Community Manager
October 15, 2018

P: I do not see my People view populated

  • October 15, 2018
  • 152 replies
  • 2628 views

This is the thread where we are tracking People views don't show any persons issues. 

This topic has been closed for replies.

152 replies

jonathanp19087368
Participating Frequently
October 21, 2018
It seems to work for some people. I wonder how many we are with this bug? I hope it will be resolved!
Known Participant
October 21, 2018




Adobe are now acknowledging that this is a bug and they have engineers working to resolve it. Good to hear, as I am at six days with nothing! This is a stuff up no doubt, but bugs do happen—my overal impression though is that this was quite poorly communicated, and that this is not the first poorly communicated launch of a cloud feature. It’s frustrating dealing with a clearly broken feature and getting the response that it is behaving as expected. I hope that the issues with it are able to be resolved without too much hassle. 

Moderator Correction: The information above is not correct.  We have contacted support to rectify this and apologize for the confusion it has caused. This is not a bug in the Lightroom CC Software but an issue with indexing of people's accounts on our servers,  Account indexing continues and we do not have a clear ETA to share at this time for its completion.  We appreciate everyone's patience as our team continues to work on getting the remaining accounts indexed for use.
matthurne
Known Participant
October 20, 2018
Still waiting. le sigh
Known Participant
October 20, 2018
Five full days here now, and still nothing. I do not think it is working, can I please get some troubleshooting help? Five days of just a blank screen is not a working feature...
Inspiring
October 19, 2018
i will add to this I am using up 448GB of space for my images
Inspiring
October 19, 2018
430gb of 1TB. Nothing under People view after updating everything this past Monday.
Participating Frequently
October 19, 2018
Yes, please be more specific, as it took one month to start indexing and become searchable when I signed up as well (only about 3000 images). That is indeed some time.
jonathanp19087368
Participating Frequently
October 19, 2018
Suddenly the little blue updatingweel has started to turn while on the people tab. Could that indicate the servers have started the indexing process?
Participating Frequently
October 19, 2018
140gb og 1 tb. Still nothing. Looks like the same problem as the Black Hole Search problem, which took over a month to work.
Inspiring
October 19, 2018
Same here, still nothing. All I can think of is that somewhere on the planet are some large shipping containers full of servers that running so hot that they are contributing to global warming 🙂