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bittenbyajerk
Participating Frequently
March 6, 2019

P: Images lost when iPhone has low space

  • March 6, 2019
  • 6 replies
  • 215 views

I’ve experienced this twice and I’m pretty sure that the low storage is the cause. After you finish shooting It shows a message to free up space. However once you do it, it seems they’re not recalled from the temp cache and are deleted forever 😞 I shot a panorama and only two images showed up in the album. The cloud icon says everything is synced. I’m 100% the pictures were taken. The processing batch showed 10 images needs to be developed before the low storage notification showed up.

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    6 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    March 7, 2019
    It is possible they could still be recovered. See this doc: https://helpx.adobe.com/lightroom/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html

    Rikk Flohr: Adobe Photography Org
    B
    bittenbyajerkAuthor
    Participating Frequently
    March 7, 2019
    Glad to hear this. Btw any chance of recovering those unprocessed images? Are they still somewhere or gone forever?
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    March 7, 2019
    We've identified the issue and logged it. We will work on this for a future update. Thanks for the help!

    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    March 6, 2019
    Thanks
    Rikk Flohr: Adobe Photography Org
    B
    bittenbyajerkAuthor
    Participating Frequently
    March 6, 2019
    Sure, done.
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    March 6, 2019
    Greetings David,

    I discussed your question with one of the engineers and we'd like to collect a diagnostic log from you if you are willing.

    *iOS Log File* can be triggered when you  open up the  Lr Mobile settings and  then navigate in to the Help&Support section and long-press (2-3 sec) “Access our Support Forum”-entry and a  diagnostic log will be generated and attached to your local mail client.

    Send to: 

    Rikk Flohr: Adobe Photography Org
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