Participant

P: Installations from Mac App Store fail on some operations

Forum|Forum|2 years ago
October 9, 2023
43 replies
7215 views

I am unable to use the auto mask feature after the lastest October version 7.0 update. When trying to use an AI mask an error message comes up "Something went wrong - There was an unexpected error and your request could not be complete.". Under the masking panel, LR also does not recognize any human subjects.

I am on MacOS 14.0 and have tried reinstalling LR. Is this a known bug currently or something wrong with my system/installation?

macOS

This topic has been closed for replies.

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Crystal25239460ozii

Participant

I am using a Macbook, after updating I am no longer able to use any of the premium presets. Such as, whiten teeth or smooth hair. Apaptive sky, portraits etc. States cannot be found. I try to update AI settings, but then says cannot be recomputed. I hit update, and then states theres an unexpected error.

Rikk Flohr_Photography

Community Manager

You likely need to install the 7.0.1 update via the Mac App Store. Also see: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-bugs/p-installations-from-mac-app-store-fail-on-some-operations/idi-p/14144638#U14144638

Rikk Flohr: Adobe Photography Org

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Dan32910488ehu0

Participant

Uninstall abd re-install from Mac Store to LR 7.0.1 resolved my issue thank you! Why then was LR listed as "Up to Date" in Creative Cloud? and only running version 7.0? This should be pushed via auto update etc. Just saying. Thanks.

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Dan32910488ehu0

Participant

As of this week I am now getting the Unsupported Photo error when attempting to use the Denoise feature in LR.

I have the lateset version and Fuji RAW files (Camera is a Fuji XT-5).

MAC OS Ventura 13.4.1

LR Version 7.0

This feature was working wthout any issues last time I did any work in LR (about 3 weeks ago).

Please advise.

Thanks

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miked95098855

Participant

Same for me. It fixed AI Denoise not working anymore. thank you!

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Bailey32890444mo0h

Participating Frequently

haha I feel silly, thank you. It fixed my problem! Thank y'all for taking the time to help me! 🙂

Rikk Flohr_Photography

Community Manager

@Bailey32890444mo0h

Hold down both keys and then click the App's icon. Do not lift the keys until your dialog appears.

Rikk Flohr: Adobe Photography Org

GoldingD

Legend

The other way around, hold down on those keys then click on the app.

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Bailey32890444mo0h

Participating Frequently

Yes, Its lightroom cloud, not lightroom classic, not sure if thats messing with anyhting. I clicked the app and then held down option and shift,and nothing happened. I dont know what step three means, im guessing something was supposed to pop up, but it didn't. I quit and tried about six times lol