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sgrienen
Participant
November 9, 2018

P: (iOS Apple TV) duplicates in GUI

  • November 9, 2018
  • 6 replies
  • 425 views

When I open the Lightroom CC tvOS app on my Apple TV 4, I see all my albums, that's great, but when I go out of the app, and back in again, I see my albums duplicated ! If I go out, and in again, again I see an additional instance of them... and so on... Thank god it's not happening on the backend but only at the GUI level... So on all other CC apps, I don't see that.
I'm running tvOS 12.1 and Lightroom CC is 1.2.2 (64).

    This topic has been closed for replies.

    6 replies

    S
    sgrienenAuthor
    Participant
    February 26, 2019
    It works better now ! Thanks !
    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    February 20, 2019
    Please download the new Lightroom 2.0 app for Apple TV, and let me know if this is now working correctly for you.
    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    November 15, 2018
    Update: we've got steps and our own account to reproduce this now.  Thanks again for posting about the issue!
    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    November 15, 2018
    Thanks for the additional notes.  We're still trying to reproduce the problem on our side to help our developers debug this.  We'll keep at it.
    S
    sgrienenAuthor
    Participant
    November 14, 2018
    I'm synchronizing around 36k pictures, only smart previews or almost, I'm having around 30 albums, some nested (in folders). Only few videos, really few (mostly made with my iPhone, synchronized earlier with Lightroom Classic).
    I'm using Lightroom Classic for years, and started using CC beside of that, on both Mac and iOS (iPhone and iPad), I continue rather using Classic, but from time to time, I import photos from CC on iOS directly from my iPhone.
    I never fully migrated from Classic to CC, I created collections in Classic which I started to sync with CC, but I did collections per year (starting somewhere in 2003) and added collections for specific events like holidays or birthday parties for example.
    I activated the Technical Preview on my iPhone to access the Depth Control, that it.
    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    November 10, 2018
    Sorry to hear about your trouble, but I do appreciate you taking the time to report it.

    I cannot immediately reproduce with several different accounts I have tried.  Can you tell me anything that may be important to know?  For example:
    - do you have a large account with many photos?  many albums?  how many photos/videos are uploaded to your account?
    - what LR apps do you use to import/edit photos?
    - did you ever migrate a Lightroom Classic catalog into the new Lightroom CC app?
    - do you participate in any prerelease for Lightroom, letting beta apps and features touch your files?

    Thanks for any additional info you can provide to help me make my account more like yours, so I can pass our developers important info in the bug I have logged for this.

    Thanks again for your time!
    --Charlie
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