Skip to main content
Studmam
Participant
March 4, 2026

P: (iOS): Video Editing Errors 20190613a (Save Preset) & 20190613b (Copy/Paste Settings)

  • March 4, 2026
  • 5 replies
  • 44 views

I am experiencing a persistent failure when editing video files in the Lightroom mobile app. While the app functions correctly for photo editing, it triggers two distinct error codes that block critical "write" actions for video metadata, effectively disabling cross-clip editing. 

Steps to Reproduce

  1. Open any video clip in the Lightroom mobile app.
  2. Apply any adjustment (e.g., Light, Color, or Effects).
  3. To trigger 20190613a: Attempt to select "Create Preset" from the menu.
  4. To trigger 20190613b: Attempt to select "Copy Settings" from the menu. 

Observations

  • Error 20190613a: Specific to the failure of saving or creating a new preset from a video.
  • Error 20190613b: Specific to the failure of copying and pasting settings between video clips.
  • Isolated to Video: Both of these actions work perfectly fine on photo files(JPEG/RAW) within the same app session.

Troubleshooting Already Attempted

  • Full Reinstallation: Deleted the app and downloaded a fresh copy from the App Store.
  • Cache Purge: Cleared local storage and app cache.
  • Account Isolation: Logged in with a completely different Adobe ID (new email/free trial); the errors persisted, indicating a device or system-level conflict rather than an account issue.
  • License Verification: Confirmed active paid subscription and used the "Restore Purchase" feature.

System Specs

  • Device: 

    iPhone 15 Pro

  • Operating System: iOS 26.3 (23D127)
  • Lightroom App Version: 11.2.1 

Actual Result

The app triggers the 20190613a/b error messages, preventing any settings from being saved or transferred for video.

Expected Result

The app should allow presets to be created from video adjustments and settings to be copied/pasted between video clips, matching the functionality available for photos.

 

    5 replies

    Community Manager
    March 5, 2026

    Thanks for reporting this!  A fix has been identified and will ship in the next LR iOS app release this month.

    Mega bunny
    Participant
    March 5, 2026

    .

     

    Mega bunny
    Participant
    March 5, 2026

    .

     

    Studmam
    StudmamAuthor
    Participant
    March 4, 2026

    Same! This is so frustrating! I just posted a bug report and a questions with extensive details regarding this issue. 
     

    I’ve also cancelled my subscription as this app is no longer usable without this feature working! Hopefully they fix it asap as I will also plan to dispute the charge with Apple and advise I want a refund as I’m unable to use the app features for which I’ve paid for. 

    martyna_0737
    Participant
    March 4, 2026