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ChicoDug
ChicoDug
Participating Frequently
January 8, 2024

P: iPad and iPhone crashes when using “add to” to add an image to an album

  • January 8, 2024
  • 3 replies
  • 806 views

Lightroom on the iPad and iPhone crash when attempting to add an image to an album. 

    This topic has been closed for replies.

    3 replies

    ChicoDug
    ChicoDugAuthor
    Participating Frequently
    June 22, 2024

    Any solution yet after all this time?  I use Lr a lot, especially when traveling and it continues to crash every time I try to move images between folders. I can't believe I'm the only person with this issue. 

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    January 31, 2024

    Moderator: converting post to a bug to attach tracking details, and setting to Acknowledged

      C
      Community Manager
      Charlie.DCommunity Manager
      Community Manager
      January 9, 2024

      Hello @ChicoDug 

      I tried and can't reproduce any problem adding images to an album, whether they come from my camera roll, or if they are already imported into Lightroom.

      What specific device models and iOS versions are you running?

      Are you updated to the latest LR app verison 9.1?

      If you can easily reproduce this, could you share a screen recording so we can see your steps and better understand how to cause the issue?  See this page for info on iOS Screen Recording: https://support.apple.com/en-us/HT207935 

        ChicoDug
        ChicoDugAuthor
        Participating Frequently
        January 9, 2024

        Here is a link to the video on Dropbox. 
        https://www.dropbox.com/scl/fi/onb5vqbr1th5ew5r09sbf/Video-Jan-09-2024-4-19-44-PM.mp4?rlkey=m04hofqqrxijtty5kuhjkwb4u&dl=0

         

        my iPhone is a 14 pro Max running 17.1.2

         

        my iPad is a  Pro 12.9 inch sixth gen. Running 17.1.1

         

        the issue does not happen on my MacBook, mini or web. 

        C
        Community Manager
        Charlie.DCommunity Manager
        Community Manager
        January 10, 2024

        Thanks so much for the screen recording.  Even after trying your exact same steps (large thumbnail view, open the Select menu, etc) I am not reproducing it on my iPhone 15 with iOS 17.2.1, but I will try another device not yet updated as much.

        I'm curious, if you are open to updating to iOS 17.2, does that help?  

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