Skip to main content
R
RIKIDO5EE9
Known Participant
November 8, 2021

P: (iPhone) LR mobile crashes with new select mask

  • November 8, 2021
  • 10 replies
  • 4064 views

My Lightroom mobile keeps crashing when I try to use the new mask select features on any raw images. Is this happening to anybody else?? I have the iphone 8

    This topic has been closed for replies.

    10 replies

    D
    Daradactyl
    Participant
    August 5, 2022

    Thanks for the tip!  Worked for me!

    M
    Marciparki007
    Participant
    July 4, 2022

    Seit dem letzten Update stürzt Lightroom immer ab, sobald ich den Himmel maskieren will. Ich nutze IPhone 8.

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    July 4, 2022

    Hi there,

     

    Thanks for reaching out. Merging this with an existing parent thread.

    Please upvote the existing thread from the top.


    Thanks!

    Sameer K

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    June 2, 2022

    Setting status - adding bug number

    Rikk Flohr: Adobe Photography Org
      delh66567694
      delh66567694
      Known Participant
      June 2, 2022

      Thanks again for the reply.  Is this going to be fixed as a bug?  If the app isn't handling the memory correctly and crashing then that's just a bug?

      delh66567694
      delh66567694
      Known Participant
      May 11, 2022

      Still not fixed on my iPhone 8!

        terrillm93579466
        terrillm93579466
        Participant
        May 11, 2022

        Same here. iPhone 8.

        D
        dianec58247557
        Participant
        May 16, 2022

        And me. iPhone 8, crashed too many times during 'select sky' mask today, honestly so tiring.

        D
        defaultpjak4weph17o
        Participant
        March 27, 2022

        I am having the same problem on galaxy Tab S4. Crashes immediately when I try to use subject mask. 

        P
        petern34961034
        Participant
        January 8, 2022

        Yes!

        K
        Kevin23156991jgwc
        Participant
        February 14, 2022

        Yep here as well, using LR 7.2 on Samsung A50. Keeps crashing and restarting when I want to select the sky.

        D
        DLRoth
        Participant
        December 10, 2021

        Me too. LR crashes when I try to "Select Sky" on IPhone 8.

        C
        Crystal5CFA
        Participant
        December 14, 2021

        Any solutions yet Adobe? I'm using Iphone 8 as well and it crashes and not letting me to use the select subject tool.

        I
        Community Manager
        Ignacio B.Community Manager
        Community Manager
        December 15, 2021

        @Crystal5CFA @DLRoth Please try out our 7.1 version from the App Store and let us know if you can still reproduce.

        T
        Terence5E91
        Participant
        December 6, 2021

        Yep. I'm still having this problem. It'll start "detecting" then it'll disconnect my bluetooth and system will crash. Then I have to back to redo the edits I just did. Really frustrating.

        Rick Spaulding -
        Rick Spaulding -
        Legend
        November 8, 2021

        Hi, Sorry you're having trouble.

        Would you tell us the specific steps you are taking? Which Masking tools were you trying to use?

        If you want to provide a screen recording that would be cool.  Here are instructions - https://apple.co/3azEld8 /rs

        R
        RIKIDO5EE9Author
        Known Participant
        November 8, 2021

        Thanks,

        it was crashing when I tried the new subject select mask, and the sky select mask.

        I just tried something different, The images I was trying that on we're already edited. So I just reset the image back to original import, and both the subject select and sky select mask work fine now. It only crashes when I try to use both of those new features on a previously edited image. It also made the screen recording stop and crash also.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices