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Known Participant
November 8, 2021

P: (iPhone) LR mobile crashes with new select mask

  • November 8, 2021
  • 10 replies
  • 4064 views

My Lightroom mobile keeps crashing when I try to use the new mask select features on any raw images. Is this happening to anybody else?? I have the iphone 8

This topic has been closed for replies.

10 replies

Participant
August 5, 2022

Thanks for the tip!  Worked for me!

Participant
July 4, 2022

Seit dem letzten Update stürzt Lightroom immer ab, sobald ich den Himmel maskieren will. Ich nutze IPhone 8.

Sameer K
Community Manager
Community Manager
July 4, 2022

Hi there,

 

Thanks for reaching out. Merging this with an existing parent thread.

Please upvote the existing thread from the top.


Thanks!

Sameer K

Rikk Flohr_Photography
Community Manager
Community Manager
June 2, 2022

Setting status - adding bug number

Rikk Flohr: Adobe Photography Org
delh66567694
Known Participant
June 2, 2022

Thanks again for the reply.  Is this going to be fixed as a bug?  If the app isn't handling the memory correctly and crashing then that's just a bug?

delh66567694
Known Participant
May 11, 2022

Still not fixed on my iPhone 8!

terrillm93579466
Participant
May 11, 2022

Same here. iPhone 8.

Participant
May 16, 2022

And me. iPhone 8, crashed too many times during 'select sky' mask today, honestly so tiring.

Participant
March 27, 2022

I am having the same problem on galaxy Tab S4. Crashes immediately when I try to use subject mask. 

Participant
January 8, 2022

Yes!

Participant
February 14, 2022

Yep here as well, using LR 7.2 on Samsung A50. Keeps crashing and restarting when I want to select the sky.

Participant
December 10, 2021

Me too. LR crashes when I try to "Select Sky" on IPhone 8.

Participant
December 14, 2021

Any solutions yet Adobe? I'm using Iphone 8 as well and it crashes and not letting me to use the select subject tool.

Community Manager
December 15, 2021

@Crystal5CFA @DLRoth Please try out our 7.1 version from the App Store and let us know if you can still reproduce.

Participant
December 6, 2021

Yep. I'm still having this problem. It'll start "detecting" then it'll disconnect my bluetooth and system will crash. Then I have to back to redo the edits I just did. Really frustrating.

Rick Spaulding -
Legend
November 8, 2021

Hi, Sorry you're having trouble.

Would you tell us the specific steps you are taking? Which Masking tools were you trying to use?

If you want to provide a screen recording that would be cool.  Here are instructions - https://apple.co/3azEld8 /rs

Known Participant
November 8, 2021

Thanks,

it was crashing when I tried the new subject select mask, and the sky select mask.

I just tried something different, The images I was trying that on we're already edited. So I just reset the image back to original import, and both the subject select and sky select mask work fine now. It only crashes when I try to use both of those new features on a previously edited image. It also made the screen recording stop and crash also.