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Anonymous
June 22, 2020

P: Large Thumbnails Appear Blurry

  • June 22, 2020
  • 15 replies
  • 331 views

Since the latest update (5.3.1), large photo thumbnails in library view appear blurry. This is the case for both my iPhone and iPad.

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    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    June 22, 2020
    What iOS version are you running?
    Rikk Flohr: Adobe Photography Org
    A
    Anonymous
    June 22, 2020
    I reinstalled the app on both devices and the large thumbnails are still blurry. I reset all edits on some of the images, and the results are still the same.
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    June 22, 2020
    Mine are Heic, JPEG, Tiff, PSD, raw, DNG, etc. I don't see any difference based on image type. 

    If you are subscribed and fully synced, you might want to consider reinstalling the App. It could be just a bad install. If you are not, uninstalling the App will result in data loss. 
    Rikk Flohr: Adobe Photography Org
    A
    Anonymous
    June 22, 2020
    I have restarted the app and the device, and all photos are synced. There are currently less than 500 iPhone photos in my library. Could it be caused by the HEIC format?
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    June 22, 2020
    I just tested on iPad Pro 12 and iPhone 11 Pro Max and am not seeing the issue with the thumbnails zoomed to maximum size in either portrait or landscape.

    Have you: 

    Restarted the app?
    Restarted your device?
    Allowed time for sync?
    Rikk Flohr: Adobe Photography Org
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