Inspiring

P: Lightroom Desktop Keeps saying 'Unable to Connect to Network'

Forum|Forum|6 years ago
November 7, 2019
172 replies
23989 views

Trying to switch to Lightroom CC but I keep getting 'Unable to Connect to Network' in sync status. If I restart the application it might work for 50-60 photos and then returns to this error message. I'm trying to sync ~12K mobile photos before another 40K RAW images so obviously need to be able to let this run in the background and over night. Have tried restarting the computer as well to no luck.

Any other suggestions on what I can try?

Setup

Home computer
Windows 10 Desktop
Wifi Connection (verified internet is working)
Selected option to store original files on a NAS (synology, used a mapped drive)

Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO WIFI / AMD Ryzen 7 3700X 8-Core Processor
Logical processor count: 16
Processor speed: 3.5 GHz
Built-in memory: 32717.1 MB
Real memory available to Lightroom: 32717.1 MB
Real memory used by Lightroom: 940.1 MB (2.8%)
Virtual memory used by Lightroom: 1770.9 MB
Memory cache size: 1752.1 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16358MB (0%)
Camera Raw real memory: 0MB / 32717MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2060 SUPER (26.21.14.3170) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true

Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\adam\AppData\Roaming\Adobe\Lightroom CC

-Adam

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FrankValentin

Participating Frequently

I am facing exactly the same issue. Very often files sync are impacted by 'Unable to Connect to Network' message as shown in the screenshot attached. I am using Lightroom CC 3.2 in a mac Catalina 10.15.3. I am not using NAS but external HDs connected via USB.

Originally I have 720G to be transferred to Creative Cloud and since some days I could not cross the border of 305G meaning I still have 415G pending and I am afraid I will not be able to do it without your help pointing me to the correct direction for this issue to be solved.

If no other option, I will have to cancel my subscription as I will not able to properly work as I expected. This is really frustrating as this issue seems basic as it severely impacts the core feature of this product which is cloud-based 😞

Please, your help bringing some light to this issue

Thank you!

Julie k

Participating Frequently

For those of you seeing this error, does it happen after the computer has gone to sleep?

F

FeedbackCommunityMemberAuthor

Inspiring

I have the same issue on mac with Lightroom CC v3.1 and probably found how to fix it. At least it worked for me immediately.

1. Delete "Lightroom Library.lrlibrary" (Lightroom Setting -> Local Storage -> Storage location for original:)
2. Restart Lightroom CC

I've permanently deleted "Lightroom Library.lrlibrary" with previews and setting. "Pictures" is a default path to it for mac. After restart Lightroom pull my albums and photos just like the web and mobile apps. I've checked my Picture folder and found the new one version of "Lightroom Library.lrlibrary" which was created by Lightroom automatically.

NOTE: This happened after last update. I've quit Lightroom while it's freezed "housekeeping" at 48% for half an hour. May be I've aborted update process and crashed "Lightroom Library.lrlibrary".