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Participating Frequently
April 6, 2021

P: Lightroom Desktop: Unable to export images

  • April 6, 2021
  • 22 replies
  • 1423 views

Now use version 4.1 It is not possible to export an image with this version.
Deleted all files and did a clean install. The result is the same.
Again all files removed and a clean installation done now with version 4.2 (latest new one) Now I don't even see any images, and there is no synchronization. It is also not possible to save settings with this version.

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22 replies

Cees99Author
Participating Frequently
April 8, 2021

Version 4.0 with watermark just export the photo.
Update to 4.1 via cloud, same settings as 4.0
version 4.1 without watermark export works, with watermark no export.
Watermarked image (* .png) redownloaded, still does not export the photo.
(LichtroomMobile works fine with this watermark.)

Rikk Flohr_Photography
Community Manager
Community Manager
April 8, 2021

The engineer reviewed the new files you sent. Thank you. 

Question: Have you done anything recently around Watermarking? If you clear watermarking in the Export settings, do the files export? 

This could have happened on another device. Any watermarking work at all?

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Community Manager
April 8, 2021

The file arrived. 

We only need the diagnostic log and it needs to be in Zip format.

Can you resend after the export error.

For LrDesktop

Go to Preferences

Account Section

Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear.

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Community Manager
April 8, 2021

I have emailed you to obtain the 4.1 diagnostic log. 

Make sure the log was made after a failed export. 

Rikk Flohr: Adobe Photography Org
Cees99Author
Participating Frequently
April 8, 2021

When creating a log file in version 4.2, it "hangs" halfway. This must be done after half an hour.
Log file 4.1 has been created, which files am I going to upload and how?
Just for the sake of completeness, just reinstalled 4.0.
There are no problems with this version. Can export and see all images.
After an update to 4.1 I can see all the images but I cannot export them.
After an update to 4.2 I can see the number of images in the catalog, but I don't see any images.

Rikk Flohr_Photography
Community Manager
Community Manager
April 7, 2021

Time to get a diagnostic log then (from 4.2)

For LrDesktop

Go to Preferences

Account Section

Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear.

Rikk Flohr: Adobe Photography Org
Cees99Author
Participating Frequently
April 7, 2021

Windows 10 Pro N
Version 20H2
build 19042.867
Firewall disabled on PC makes no difference for 4.1 and 4.2 behavior and problem is the same.

no error messages on 4.1 but export starts and hangs.
With 4.1 I can sync images with the cloud (no export, no error messages). After this update to 4.2 even images are no longer visible. If I look at settings, I see the meldin not connected to the cloud

Rikk Flohr_Photography
Community Manager
Community Manager
April 7, 2021

What is your current OS Version Number?

Do you have a firewall whose settings may need to be updated to accommodate 4.2

Do you get any error messages you can share?

Rikk Flohr: Adobe Photography Org
Cees99Author
Participating Frequently
April 7, 2021

This is not a solution. With version 4.1 I still can't export anything.
Version 4.2 cannot connect to the cloud, nor does it show any images.
In the versions now completely reinstalled started with shift / alt then closed PC restarted and lightroom started.
The images can be exported with LR mobile and Lightroom CC

Rikk Flohr_Photography
Community Manager
Community Manager
April 6, 2021

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Does the behavior continue after resetting the preferences?

Rikk Flohr: Adobe Photography Org