Skip to main content
F
FeedbackCommunityMember
Inspiring
September 28, 2018

P: Lightroom downloader renames HEIC files with extension ".false"

  • September 28, 2018
  • 2 replies
  • 141 views

The Lightroom downloader application (https://lightroom.adobe.com/lightroom-downloader)
downloads photos taken with iPhone X in HEIC format but renames them with extension ".false"... ex: IMG_2329.false instead of IMG_2329.HEIC

This is a problem when trying to compare 2 folders and trying to determine if all files have been backed up properly as there isn't a 1 to 1 match in filenames...

Can you please advise on how to resolve this issue?
Thanks.

    This topic has been closed for replies.

    2 replies

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    October 2, 2018
    Thank you for opening and actively monitoring this direct channel with the team.
    Excellent customer support, we appreciate it.
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    October 2, 2018
    A bug has been filed with the team. This thread will be updated when there is resolution.  Thank you for reporting it to us!
    Rikk Flohr: Adobe Photography Org
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices