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peteskilebowski
Participant
June 19, 2023

P: Lightroom internals failed to initialize

  • June 19, 2023
  • 48 replies
  • 9542 views

Hey All,

 

Since updating to the latest version of Lightroom (as of June 20th, 2023), this message pops up as soon as I press the app icon to open it on my Mac. It happens on my M1 mac as well as my Intel macbook pro. 

 

Anyone else havbing this issue? It's rendered my business dead in the water until I can access my photos again.

 

Pete

    48 replies

    Show previous replies
    T
    tashamsmith.photo
    Participant
    July 25, 2023

    Hi! I too am I having the exact same issue on my desktop but not my laptop. not sure why as both computers are Windows and updated. 

    Julie k
    Community Manager
    Julie kCommunity Manager
    Community Manager
    July 25, 2023

    ke255886923, have you tried installing the Media Feature pack yet? See my post about it above.

    K
    ke255886923hag
    Participant
    July 24, 2023

    Additional Hint if it helps:
    I had to resetup my PC and install Creative Cloud and all programms again but still have the same issue.

    BR
    NKLS

    Brookelyn Fox
    Brookelyn Fox
    Participant
    July 24, 2023

    I'm having this issue as well. Have been for over a week now. Super frustrating. I'm running Mac OS 13.4.1 

     

      Julie k
      Community Manager
      Julie kCommunity Manager
      Community Manager
      July 21, 2023

      Windows users: if you are running Windows N or KN, please try installing Microsoft's Media Feature Pack. This provides video functionality that we need. If we weren't crashing, we'd show you a nice warning about that. 

      https://support.microsoft.com/en-us/windows/media-feature-pack-for-windows-10-11-n-september-2022-78cfeea5-c7d9-4aa8-b38f-ee4df1392009

        J
        Jared816
        Participant
        July 21, 2023

        For the past few weeks or so, normal Lightroom (Win 11- v6.4) won't open anything. Whether I open from Adobe CC, the Lightroom shortcut, or right-clicking a photo to 'open with' LR - I get this error message immediately, every time. I've uninstalled LR, the creative cloud app, and tried everything I've read and can think of. I decided to wait and see if anyone else on here has had a similar issue, but no luck. It's getting real frustrating paying for almost a full month now while not being able to use one of my biggest Adobe assets.  LRC also seems to work totally fine. Any help is majorly appreciated, I've just shot a wedding over the weekend.

        D
        default30108949qxm1ru
        Participant
        July 18, 2023

        Thanks we tried this. It didn't work unfortunately

        J
        Adobe Employee
        JulieKmoch
        Adobe Employee
        July 18, 2023

        For anyone seeing the originally reported error on a Mac ("Lightroom internals failed to initialize"), I'd very much like to get a log file from your system. I'll reach out to you privately with details if you are willing. Please add a quick note to thread if so.

        Julie k
        Community Manager
        Julie kCommunity Manager
        Community Manager
        July 17, 2023

        For those of you seeing this Windows error:

        Error Initializing Lightroom 

        Unexpected system exception


        We've had some success with clean reinstalls of the app.

        1. Uninstall Lightroom from the Creative Cloud app
        2. Use Windows Explorer to make sure the app directory is gone. If you see a directory at: \Program Files\Adobe\Adobe Lightroom CC, please manually delete the "Adobe Lightroom CC" one. 
        3.  Reinstall Lightroom from the Creative Cloud app.

         

        I don't know whether this will address the reports on Mac of  "Lightroom internals failed to initialize" errors.

          D
          default30108949qxm1ru
          Participant
          July 17, 2023

          Error message:

          Error Initializing Lightroom 

          unexpected system exception

           

          PC OS:Win 11 up to date

          Lightroom ver: 6.4 (though the issue happened since 6.0)

           

          Then the error message will suggest "Adobe has found a solution for the recent error". However, the link provided in the message does not respond when clicked. See attached pic for reference. 

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