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Moose204
Participant
September 12, 2025

P: Lightroom mobile 10.5.4 crashes when opening video on Pixel 10 Pro & XL

  • September 12, 2025
  • 20 replies
  • 2154 views

Hello,

 

Wondering if anyone else encountered this bug: When opening a video from Lr on my phone, it loads for a few seconds, black screens and crashes the app. Pictures are fine, editing pictures is fine, just videos. Any suggestions would be great.

 

I am using a Google Pixel 10 Pro XL. 

 

Thank you.

    20 replies

    Show previous replies
    J
    JS_learning
    Participating Frequently
    October 4, 2025

    A heard back from LR support team. They are working on a solution to that. They have acknowledged that this issue is with pixel 10 users. Just press upvote in the original post and follow it until the "unresolved" turns into "resolved or fixed"

      ?
      ??????_????5434
      Participant
      October 4, 2025

      I have exactly the same issue,pixel 10 pro

      J
      JS_learning
      Participating Frequently
      September 21, 2025

      Seriously. I had the similar thoughts. I understand that bugs exist and this is a fairly new phone with all the latest tech. Why hasn't been fixed already. 

      D
      defaulttmyhpq6fiqo4
      Participant
      September 21, 2025

      Same here. Adobe fix this issue. I can't believe I'm paying so much money for an app that can't handle one of the most popular present brands of phones. 

        J
        JS_learning
        Participating Frequently
        September 20, 2025

        Hi, I am having trouble with editing videos on Lightroom mobile. The app just crashes as soon as I open the video on Lightroom without a crash report. The app crash message disappears quickly. I see there has been no answer even on other subs. I just switched to paid version today to be able to edit videos and it already has been an infuriating experience. 

         

        Can someone please help me?

        J
        JS_learning
        Participating Frequently
        September 20, 2025

        Curious if anyone found a fix to this. I'm experiencing the same issue as of today. Photo editing is fine, just the videos. 

          A
          ashley_0197
          Participant
          September 19, 2025

          Curious any updates on this. I just got a pixel 10 and went to work on my videos and am experiencing same thing. 

          CaleDeRoo
          CaleDeRoo
          Participating Frequently
          September 17, 2025

          I'm also having the same problem with my Pixel 10 Pro.  Can confirm everything else other have said, and I'll also include videos take with my Pixel 10, whereas I never had any issue with my Asus Zenfone 10

            CaleDeRoo
            CaleDeRoo
            Participating Frequently
            September 17, 2025

            https://photos.app.goo.gl/7yuujBGYr2KaydHc6 

            Sameer K
            Community Manager
            Sameer KCommunity Manager
            Community Manager
            September 17, 2025

            Hey All! Thanks for raising this. Have you all migrated using a backup from an older device?

             

            This may be totally unrelated, but I found a recent conversation in Google Community where users who've carried over older backups reported crash issues: https://adobe.ly/3Kq7GLH;

             

            For now, we'll need the diagnostic log to review this further. Please follow these steps: 

            1—In Lightroom, click the Menu button (3 horizontal lines) in the top left.

            2—Tap and hold the grey LR icon next to your name to reveal the Send Feedback option.

            3—Click on the 'Send Feedback' & wait for the diagnostic logs to finish compiling. 

            4—Once the logs are generated, email them to 'Lrm-android-diagnostics@adobe.com'. 

             

            Thanks!
            Sameer K
            (Type '@' and type my name to mention me when you reply)

            D
            defaultwzkp6hc4okf9
            Participant
            September 14, 2025

            I'm having the same problem on a Pixel 10 Pro. I just upgraded from a Pixel 6 where videos in Lightroom were working fine. But now on the Pixel 10 opening any video file causes the app to crash.

              Srishti Bali
              Community Manager
              Srishti BaliCommunity Manager
              Community Manager
              September 12, 2025

              Hi @Moose204,

               

              Thanks for reporting this! To help us look into the crash, could you share a few more details:

              • Which version of Lightroom Mobile are you using?

              • Your Android OS version on the Pixel 10 Pro XL.

              • The format/codec of the video file you’re trying to open (e.g., MP4, MOV, HEVC).

              • Approximately how large are the video files that cause the crash?

              • Does the crash happen with all videos or only certain ones?

               

              This info will help us test and figure out whether it’s a compatibility issue or a possible bug.

               

              Regards,

              Srishti

              M
              Moose204Author
              Participant
              September 13, 2025

              Lr Version 10.5.3

              Android OS Version 16

              Both MP4 and MOV have crashed. I don't have any other formats to test.

              Smallest I have is 20mb and largest I have is 100mb videos. 

              It is every video. They are old videos, so I just uploaded one that I made specifically to test the crash and it also crashes. 

               

              Let me know what else you need. Thank you!

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