Participant

P: Lightroom Mobile subscriptions not working

Forum|Forum|5 months ago
September 4, 2025
8 replies
676 views

I paid for the premium service but I didn't receive it.

iOS: iPhone

Participant

Please fix my account. I paid for a renewal today through Apple subscriptions and my adobe account, my mobile LR app and my Mac computer app show that my subscription has expired. I need to get some work done.

aaronf39586545

Participant

kglad

Community Expert

for subscriptions made via the apple app store, contact the apple app store.

G

ghazi_6470

Participant

I have an active Google Play Lightroom subscription (purchased Sept 14) but can't access premium features. "Restore Purchase" shows success but features remain locked. Adobe support confirms they can't see my subscription in their system. This appears to be a Google Play-Adobe integration issue. Has anyone resolved this problem?

jane-e

Community Expert

@ghazi_6470

I've moved your post from Using the Community (for questions about the forums) to the Lightroom forum.

Jane

G

ghazi_6470

Participant

Thank you Jane, it is actually very frustrating, I spent two days trying to fix it now.

O

ordeppf

Participant

Hello,

I made the payment for my Lightroom Premium subscription yesterday (September 17, 2025) in the amount of R$ 8.50. However, today the premium features are no longer available in my account.

Could you please check this issue and restore my access to the premium resources?

Thank you in advance for your support.

Best regards,

Pedro

C

Charlie.D

Community Manager

Hello @ordeppf

Please try Restore Purchase. If it shows an error, please share the error message here.

https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

I see you have tried signing into LR with multiple accounts. Please sign back into your original Adobe ID/LR account when in the Lightroom app and then try Restore Purchase. You have to sign into the right Lightroom account, because the mobile subscription only supports one Lightroom account at a time.

E

epic_epicness5CFA

Participant

Hallo,

im Mai 2025 habe ich die Lightroom Premium Version verlängert welche in der App einfach nicht mehr funktioniert.

Im Google Playstore ist das Abo aktiv und der Jahresbeitrag wurde ebenfalls abgebucht.

In der App steht, dass das Abo abgelaufen ist.

Ich habe die App bereits gelöscht und neu installiert, mich neu angemeldet und habe versucht unter meinem Konto auf "Kauf wiederherstellen" zu gehen (Seite lädt dann einfach ewig). Leider ohne Erfolg...

Was kann ich noch tun?

Danke

Viele Grüße

Srishti Bali

Community Manager

Hi @epic_epicness5CFA

Thanks for reaching out! To better understand the issue, could you please let us know:

Which device and version of Android OS are you using?
The Lightroom version currently installed?
Whether the issue also occurs when you sign in at https://adobe.ly/46jh6l3

In the meantime, you can try the suggestions listed here: https://adobe.ly/4gteLXR;

Let us know how it goes so we can assist you further!

Regards,

Srishti

E

epic_epicness5CFA

Participant

Hi Srishti,

thanks for your quick response.

I am currently using the Samsung Galaxy S22+ with Android 15. No further updates are currently available.

The Lightroom version should also be the latest, no updates are available at the App Store.

Unfortunately, i am also unable to access Lightroom via the link.

Kind regards

D

detailed_perfection7856

Participant

Hi there!
I purchased the Lightroom Mobile Premium subscription (in-app purchase) 11 september 2025 and it worked correctly for 2 days until I've made a pre-order phone with apple pay and change the billing address from russia to usa. Now my Lightroom app didn't see premium subscription with an error - subscription expired. But I still have subscription in active list associated with my apple id.
I've tried to reinstall app, clear or change billing address at I-Tunes, re-login, change the country in adobe and my phone and the problem still exist.
I do restore purchase and get "Restore completed but there are no past purchases"
How I can fix it?

kglad

Community Expert

if you subscribed via a mobile app store, contact that store. (though this is the third message in a row about an apparent app store issue.)

D

detailed_perfection7856

Participant

The developer of the Lightroom app in the App Store is Adobe Inc. And the "Application Support" link goes to hepx.adobe.com

?

???????_?????????3641

Participant

Hi. The app stopped working. Although it was paid on 09.09.2025 the application requires payment and when I make a second payment it does not allow me and takes me to the following message:

Looks like you already own this

Go to My games and apps, or My library on your home device, to download it. If you’re gaming from the cloud, it should be ready to go.

My program is installed and updated but still the message about: ''Your subscription has ended: Renew today ''

kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

C

Charlie.D

Community Manager

Hello @de_1263

I don't disagree with Sameer's advice, but you might first want to try Restore Purchase. See: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

Sameer K

Community Manager

Hey, @de_1263. Welcome to the Lightroom Community. I've checked the account you're signed in to the community with, and you currently don't have an active subscription.

I see you've selected iOS:iPhone. The respective App store manages subscriptions from the mobile app store. You can contact their support channels if you've been charged already.

Head here to learn more: https://adobe.ly/4g3rP64

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

Looks like you already own this

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