Skip to main content
Participant
June 13, 2025

P: Lightroom no longer imports photos to tablet Blue screen at import

  • June 13, 2025
  • 32 replies
  • 6843 views

I have a canon R6 camera. I import my photos to a Galaxy S8+ tablet directly into lightroom. For some reason when I try to import the photos as of this week I just get a blue screen with " Lightroom import" written on it. I have tried reloading the app but still get same problem, also changed the SD card with no changeI. I can download photos to web version and add them to lightroom that way but that's not usually practical. Has anyone any ideas how to fix this. 

32 replies

Participating Frequently
June 26, 2025

Agreed, this is unacceptable. My fear is that it will drag on for weeks and be bundled into vague "bug fixes and performance improvements" in the next update. That could be weeks away . 

A short term fix to browse and transfer images wirelessly for me, is by using the native Fujifilm X App. This gets images onto my tablet which Lightroom mobile can then import. Most camera brands have such an app.

Really hoping Adobe fix this ASAP but I'm not optimistic. If we keep this thread alive and upvote responses,at least they can see how unhappy we are.

Participant
June 26, 2025

This issue has been going on for too long now, it is the key option for many users like me. This should have been addressed and fixed straight after it was exposed following the update which made the LR import unusable.

Please refund me for the time I'm not able to use the import function. Apart from that is there any user who has found any program that is able to do the same as lightroom more or less and with better support?

(was very happy with Adobe, but this is unacceptable) 

Participating Frequently
June 26, 2025

This response tells us nothing new. Really disappointed with Adobe for letting this fault continue. 

Atmos.arw
Participant
June 25, 2025

Same issue.  S22 Ultra using ver 10.4.1

This is very disruptive to every photographer who depends on lightroom mobile for their workflow. 

Sameer K
Community Manager
Community Manager
June 26, 2025

The team is aware of this issue & is currently investigating this. 

Thanks! 

Sameer K

Participant
June 25, 2025

Same issue - this is not acceptable when paying top dollar... 

Participating Frequently
June 25, 2025

Please do not make us wait weeks for a solution. This needs a fix ASAP . Please give us an update.

Participant
June 24, 2025

Same issue.  Blue screen attached.

Participant
June 23, 2025

Any news about progress in fixing this issue. Since it worked before the upgrade one would think solving it would be easy. 

Participant
June 23, 2025

Enfin...😱

 

Participant
June 23, 2025

I got the exact same issue.

Canon R9. Before the update i was able to import without any problems. Now just a blue screen on the import page. When i search yhe browser to add them into lightroom the RAW files are grayed out so no way to get the RAW files any more on my phone nore tablet (samsung S20 plus and Samsung galaxy tab S9 plus)

Participant
June 23, 2025

Also I find it extremely bad that this is already going on for almost a week while some pay to use the app and at the same time there are people out there that have to use it ao they can edit for paid shoots etc. It is unacceptable that it is almost a week without any update or solutions.