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default4209pbn57ma5
Participating Frequently
July 20, 2020

P: lightroomhelper.exe crashes attempting to access memory @ 0x0000000000000019

  • July 20, 2020
  • 15 replies
  • 522 views

Lightroom helper crashes when terminating lightroom.  This occurs on a Windows 10 PC that is fully up to date.

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    15 replies

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    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    July 24, 2020
    Tim,

    I reviewed Adobe Crash Logs and still don't find any under Lightroom 3.2 or 3.3 - can you confirm you are using the email address you use at this forum and your Lightroom version number?
    Rikk Flohr: Adobe Photography Org
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    default4209pbn57ma5Author
    Participating Frequently
    July 23, 2020


    This is a different crash, but this one also occurs when closing lightroom on a windows PC.
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    July 21, 2020
    A screen grab of the dialog would be most helpful!
    Rikk Flohr: Adobe Photography Org
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    default4209pbn57ma5Author
    Participating Frequently
    July 21, 2020
    I did not see an option for submitting a crash report when the crash reporting window popped up.  The problem occurs about 10-20% of the time when I terminate Lightroom. I'll pay closer attention next time
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    July 21, 2020
    I am not finding any crash reports under this email address, Tim. Are you submitting the crash reports?
    Rikk Flohr: Adobe Photography Org
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