Participant

P: Low quality previews/rotated thumbnails on direct import to device

Forum|Forum|3 years ago
January 22, 2023
47 replies
16782 views

Hi .. on importing to LR mobile via a camera device (SD card via reader) the images have suddenly started to appear blurred and pixelated.

I have plenty of cloud storage free and this has only started recently.. prior to this all appeared clear and sharp .. allowing them to be reviewed prior to import.

see sample image

any help greatly appreciated 😁

Show previous replies

P

Pascu M

Participating Frequently

Hello, we are on June 23... those of us who are on the street taking pictures, to send quickly... we have to download the images blindly... please fix this... or I will have to cancel my subscription

真

真美299861862x19

Participant

Nao様

iPhone13proにAppleのカードリーダーで画像を見ていますが、添付のような状態で画像がぼやけていて画像確認が出来ません。

iPhoneのカメラロールからLightroomに保存してみるとピントはあっていてレタッチもできるのですが、Lightroomでカメラデバイスから取り込もうとするとこのような表示になります。

先日問い合せた内容は実施しましたが直りません。

数千枚確認する作業をするのでカメラデバイスから確認できように直って欲しいです。

今までは何の問題もなく使えてました。

本当に愛用してるのでどうにかならないでしょうか。

よろしくお願いします。

P

philippr17625863

Known Participant

What a fix or patch - its even worse now? Weeks ago it only showed 1/3 of the photo and it was rotated - bad enough and almost no chance to work when you do a lot of of 9x16 photos. But now?! Its also blurry, as blurry that you cant say NOTHING about the photo you have taken.

I dont get it - it was working properly for years till the beginning of 2023. And now it get even worse. Actually I cant work that way and I cant use my subscription. Any software recommandations instead? Darkroom mobile?

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philippr17625863

Known Participant

Status Quo 😣

D

dat29972329zsry

Participant

Thumbnail images for you to review/select when direct import from camera devices look so bad since the last update. It's too bad to know which one is good to import. Please fix.

my iPad os is 16.5

S

syukriZ29318262

Participating Frequently

Hello!

Recently the import image preview is very blurry / pixelated, previously it was okay as we can see the images and can even zoom in to see if the image is in focus. Now, the pictures are very blurry up to the point it is unusable unless we import the files. Is there anyone else having the same issue?

The issue is present on both iPad (Version 8.3.2) and iPhone (Version 8.3.2). I tried contacting support but was ghosted by the support agent after asking me to reinstall the app (FYI it didn't resolve the issue). Was the recent update a bad update?

Attach is an example of the blurryness. Now the import preview is basically useless.

I have tried for the images from Fuji X-T5 and Sony A7C, both are experiencing the same issue.

승

승현29958108vt61

Participant

sd카드에서 가져오기할 때, 미리보기가 블러처리되어 보여서 너무 불편함

C

Charlie.D

Community Manager

Hello

The blurry appearance of thumbs is the result of a patch developers applied to an iOS platform problem, where raw image orientation was not always displaying correctly. Users had described that as a frustrating experience, and a blocker to productivity.

The work-around applied was to instead read and display the embedded thumb that exists inside most Raw images these days, and it's the low quality of the embedded thumb that some users now see and are commenting on here. Quality/resolution of the embedded thumb depends on the camera.

If we revert our workaround, the original problem with orientation will return. Apple provided us an update stating that they understand the issue and a fix will come in a future iOS update. We do not know when that fix will release. We will continue to monitor feedback, bearing in mind that both the previous and also the current behavior are imperfect. A proper fix is coming, we just can not say how soon.

X

Xavi22209277730z

Participant

Miniaturas no cargan correctamente con lector Sd después de actualización Ipad Mini

D

Desiree299282729bwt

Participant

hi Paul,

I have found your question because I experience exactly the same. Whilst importing the pics from my device, I suddenly only see them blurred, which is not only a bummer, but a sheer catastrophe. I really hope someone can help to fix this. This is an absolutely new bug, it worked perfectly before. 😞

J

Jonathan281410090rch

Participant

I'm using Lightroom on my iPad and when I connect my SD card via adapter and go to the preview import screen, the portrait oriented photos are auto rotating to Landscape and it's really frustrating! I can't pinch and twist the image to see the full image, but when I do click import, the image is in portrait aspect in my library, just not on the preview screen. This is no good! Help?

IMG_5307-MOV.zip