Participant

P: Lr Downloader fails on video files greater than 1.09GB

Forum|Forum|4 years ago
January 4, 2022
5 replies
1291 views

I tried to download original video files (15 in total) using the Adobe Lightroom Downloader or the Website (lightroom.adobe.com) and they always fail at exactly the same point (1.09GB out of "insert size here" GB) stating a network error. I tried for 7+ times and always the same issue at the same point in the download.

One video did finish downloading as expected, but any other video which is larger than 1.09GB fails.

I am running macOS Montery with Safari on a MacBook Pro M1 (16GB RAM) for web access.

Any suggestions?

Thank you and best regards, Daniel Hartl-Riesel

This topic has been closed for replies.

Rikk Flohr_Photography

Community Manager

Community Manager

This should be fixed with the latest update. Please give it a try and see if you are still experiencing the problem.

Thanks for your patience.

Rikk Flohr: Adobe Photography Org

Participant

I am still waiting for this bug to be fixed...

It's been at least 2 months and all we get is silence. How long are we supposed to wait for our files to be available again?!

Regards, Daniel

Participant

Hello,

I have been trying for weeks now to gain access to some of my images stored in Lightroom CC.

I have numerous TIF and PSD files that are over 1GB in size but they fail to download.

I have tried syncing in lightroom. They just hang.

Exporting original. They fail.

Downloading original from lightroom.adobe.com. It fails after 1GB

Using Lightroom Downloader. It only downloads the first 1GB of all the images and states its completed with all downloads.

None of my files that Adobe Lightroom Downloader has saved is over 1.09GB. I have numerous TIF / PSD files that are larger due to numerous layers.

Is there a fix or workaround for this?

Participant

Any news on when this issue is going to be fixed?

I want to create a backup my videos and cannot due to this issue...

Best regards, Daniel Hartl-Riesel

Rikk Flohr_Photography

Community Manager

Community Manager

Confirmed behavior

Logged bug.

Set Status to Acknowledged.

Rikk Flohr: Adobe Photography Org